Company Information
At Advarra, we are passionate about making a difference in the world of clinical
research and advancing human health. With a rich history rooted in ethical
review services combined with innovative technology solutions and deep
industry expertise, we are at the forefront of industry change. A market leader
and pioneer, Advarra breaks the silos that impede clinical research, aligning
patients, sites, sponsors, and CROs in a connected ecosystem to accelerate
trials.
Company Culture
Our employees are the heart of Advarra. They are the key to our success and the
driving force behind our mission and vision. Our values (Patient-Centric,
Ethical, Quality Focused, Collaborative) guide our actions and
decisions. Knowing the impact of our work on trial participants and patients, we
act with urgency and purpose to advance clinical research so that people can
live happier, healthier lives.
At Advarra, we seek to foster an inclusive and collaborative environment where
everyone is treated with respect and diverse perspectives are embraced. Treating
one another, our clients, and clinical trial participants with empathy and care
are key tenets of our culture at Advarra; we are committed to creating a
workplace where each employee is not only valued but empowered to thrive and
make a meaningful impact.
Job Overview Summary
The Client Services Coordinator I is responsible for processing assigned
submissions in a timely manner, providing exemplary customer service and serves
as the main point of client contact for submissions assigned. This position will
provide direct assistance with the day-to-day administrative activities
supporting operations.
Job Duties & Responsibilities
Acts as the primary point of contact for Sponsor/CRO and Principal
Investigator/site communications regarding submissions
Conducts thorough administrative reviews of submissions, liaising with study
and site personnel to address any missing information or issues to
ensure timely completion
Documents and adheres to client requirements, including organizational and
protocol notes
Provides proactive support to the team by assisting with task reassignments
and managing documentation for foreign language translations
Maintains a high level of accuracy and attention to detail, collaborating
with the quality control team to minimize errors
Ensures timely completion of tasks within expected turnaround times and
promptly responds to customer inquiries within 24 hours
Escalates customer or timeline issues to direct supervisors as needed
and participates in process improvement initiatives
Attends conferences and workshops, and completes assigned trainings promptly
Processes various items starting from MODs with minimal ICF impact,
progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients
upon promotion to CSC II
Location
This role is open to candidates working remotely in the United States.
Basic Qualifications
Two (2)+ years of experience in a customer service role or in an office
environment (preferably in a regulated industry)
Intermediate computer skills, including proficiency with MS Office Suite with
an emphasis on Word and Outlook
Preferred Qualifications
Bachelor’s degree in a related field
Physical and Mental Requirements
Sit or stand for extended periods of time at stationary workstation
Regularly carry, raise, and lower objects of up to 10 Lbs.
Learn and comprehend basic instructions
Focus and attention to tasks and responsibilities
Verbal communication; listening and understanding, responding, and speaking
Advarra is an equal opportunity employer that is committed to providing a
workplace that is free from discrimination and harassment of any kind based on
race, color, religion, creed, sex (including pregnancy, childbirth, and related
medical conditions, sexual orientation, and gender identity), national origin,
age, disability or genetic information, or any other status or characteristic
protected by federal, state, or local law.
Pay Transparency Statement
The base salary range for this role is $50,000 - $66,974. Note that salary may
vary based on location, skills, and experience and may vary from the amounts
listed above. This position may also be eligible for a variable bonus in
addition to base salary as well as health coverage, paid holidays, and other
benefits.