Last Update: August 13, 2026
Member Service Representative
Classification Nonexempt
Reports to Branch Manager
Target salary $17.00 - $18.50/Hour
Travel Minimum Education High School Diploma or Equivalent
Required experience None
JOB DESCRIPTION
Summary/Objective
Perform routine member transactions. Provide exceptional member service. Answer phone calls & respond to voicemails as applicable. Effectively cross-sell Credit Union products and services. Assist Senior Member Service Representative and Branch Manager with any duties as assigned. Ability to work with or translate for non-English speaking members of the credit union.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform routine member transactions, including but not limited to deposits, withdraw- als, loan payments, transfers and check cashing.
Actively answer phone calls and respond to voicemails when not actively engaged with another member or responsibility.
Cross-sell all products and services offered by the Credit Union, meeting minimum sale and referral requirements.
Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
Provide routine information on Credit Union services or policies, including eligibility for membership, types of Credit Union accounts, current dividend rates, locations, office hours and telephone numbers.
The list of primary duties is not exhaustive. It may be supplemented as necessary from time to time.
Competencies
Professional Image
Member Focus
Ethical Conduct
Fosters Teamwork
Decision Making
Staff Development
Supervisory Responsibility
This position holds no supervisory authority.
Work Environment
Work is performed in a credit union environment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit or stand and walk or maneuver around the branch. Duties may include lifting objects up to and possibly exceeding 40 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 6 p.m, and occasional Saturday, 9 a.m. to 12 p.m. Flexibility is required for early opening or late closing, based on the branch needs.
Work from Home
This position is required to work from the branch. The credit union may offer, on a rotating basis, the opportunity for members of the front line to manage communication lines from home, as desired.
AAP/EEO Statement
Shoreline Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Signatures
This job description has been approved by all levels of management:
Manager____________________________________________________
HR_________________________________________________________
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
Employee__________________________________ Date_____________
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Application Question(s):
Are you able to work occassional Saturdays from 8:30 - 12:30?
Noting that this position is for our Howard Branch opening January, 2027. Training may require commuting to our Manitowoc or Green Bay branch. Mileage reimbursement will be provided.
Work Location: In person