This is a Fully Remote Job
About Our Client:
The organization operates within the residential property management industry, addressing the complex challenges of compliance with housing laws, regulations, and operational standards. It manages property lifecycles including leasing, resident relations, maintenance, and regulatory requirements like Housing Choice Voucher programs and local jurisdiction mandates. The organization focuses on maintaining lawful, consistent, and effective property management practices across varied markets.
About the Opportunity:
The OPERATIONAL COMPLIANCE MANAGER role is responsible for leading compliance efforts across the property management platform, ensuring operational practices meet legal, regulatory, and internal standards. This position plays a critical role in risk assessment, compliance system development, and acting as the primary liaison for legal and compliance matters. The manager contributes by establishing structured controls, facilitating corrective actions, and supporting collaboration between operational teams and legal counsel to maintain a compliant environment.
Responsibilities:
Lead operational compliance across property management activities including leasing, resident management, maintenance, notices, evictions, and regulatory requirements.
Assess workflows and operating practices for alignment with laws, policies, contractual obligations, and compliance standards.
Develop and maintain compliance standards, procedures, checklists, and escalation guidelines.
Design and implement a risk-based monitoring and testing program.
Identify compliance gaps and evaluate systemic risks.
Lead root-cause analyses and coordinate corrective and preventive actions with operational leaders.
Monitor complaints, disputes, violations, and other indicators for emerging risks and trends.
Serve as the primary operational liaison to legal and compliance teams, coordinating legal involvement as needed.
Collaborate with Operations, Product, and Technology teams to integrate compliance controls into systems and processes.
Develop and execute role-based training and learning programs to ensure team understanding and compliance.
Build and maintain systems for compliance intake, risk assessment, issue tracking, escalation, and resolution.
Provide timely reporting to Executive Leadership on material risks, findings, and control effectiveness.
Requirements:
Minimum 5 years experience in property management compliance, operational compliance, risk management, audit, legal operations, or related fields.
Strong knowledge of residential property management operations and relevant laws including Fair Housing, landlord-tenant relations, habitability, ADA, privacy, and eviction requirements.
Experience in evaluating operational processes and conducting compliance monitoring, testing, investigations, or audits.
Strong analytical skills to identify patterns, assess systemic risk, and develop practical operational controls.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.