Manager, Account Management – Remote
SUMMARY:
Strategic individual with overall responsibility for a portfolio of Client
accounts, who works closely with the Director in managing the client
relationship to ensure Cartus success and profitability. Manager serves as
catalyst to increase revenue opportunities to monitor and manage processes to
meet Client and Cartus/Corporate strategies. In this role, you will collaborate
closely with all support groups to insure seamless delivery to Clients and
Customers.
RESPONSIBILITIES:
Client Strategy:
Proposals: Develop and conduct presentations for current clients in RFP alone
or in partnership with Director or VP as required. Participate in prospect
best and finals liaise with sales team as require
Contract Negotiations: In conjunction with Director, may lead the internal
and external negotiation on pricing and contract terms for key engagements.
Responsible for providing business case to director to review with Cartus
Leadership on low margin pricing
Implementations: Participate and lead strategic and program discussions with
Client during implementation meetings, partner with all support teams
Setting Goals: In conjunction with the Director, develop/implement account
specific plans and strategies to achieve service, revenue, and profit goals.
Develop, track and measure on Client SLA performance statistics, service
results, dashboards and metrics
Client Policy: Responsible for all aspects of policy, both through audit and
team training, ensuring the business understands the Client program. Provides
coaching and support to operations for Client policy management
SOS/Cross Selling: Have a thorough understanding of the Client contract and
selling opportunities of Cartus products/services to generate increased
revenue
Client Reviews: Schedules and creates platform to review program annually or
as needed, strategizes with Director or key stakeholders on insights and
goals for the review Ensures the review addresses concepts from previous
meetings/reviews or drives new opportunity
Client Projects: Manage or support Client specific projects. Responsible for
monitoring performance and ensuring team time and effort is progressing to
meet established deadlines
Client Satisfaction: Monitor performance and actions of Cartus in meeting
Client specific targets and Cartus Leadership goals. Ensure Cartus is
tracking and reporting on SLAs and service recovery strategies
Client Health: Penetrate higher-level relationships and offer trusted
guidance on product/services, operational processes and obstacles that may
affect the achievement of client and Cartus goals
Team Culture / Diversity & Inclusion: Contributes to work environment that
fosters team collaboration, cooperation, respect and ethical behavior
Health of the Account: Analyze data and driving strategic direction in
regards to fees and profitability. Respond to Credit review of the Client
health and resolve open issues. Accountable for billing accuracy by taking
corrective action on contracts
Operational Compliance: Ensure Client is aware of the Customer receivables,
the plan to receive the funds, and determine if/when Client should be billed
for a receivable. Perform audits for new and updated contracts to ensure
compliance with company requirements
Account Profitability: Track and measure account margins through new product
development, organic growth and execution of services for retention of
existing business
Pricing Requests: Initiate and manage pricing requests and support pricing
department objectives
Financial Impact on Cartus: Understand and actively manage Client
receivables, i.e billing, and aging and have a working knowledge of all
financial impact to Cartus when managing objectives
Volume Forecasting: Anticipate and strategize with Clients to prepare and
establish business trends month over month
Budget Planning: Assist Director with budget planning, cost estimating,
accruals and expense projection
Client and Customer Experience: Responsible for overall Client experience
and collaboration throughout Cartus organization to ensure Customer
satisfaction
Operations Team Support / Driving Operational Excellence: Collaborate and
support operational initiatives; participate in process improvement and
training on Client procedures/programs/culture. Respond timely to requests
requiring client interaction
Support Team Collaboration: Collaborate and support internal department
initiatives, participate in process improvements and training on Client
programs/culture
Managing Client Expectations: Ensure the Client has a clear understanding of
how their contracted services align to their program administration
objectives. Review and agree on service delivery expectations
Supplier Management: Act as Client advocate with network suppliers by
effectively communicating the Client’s philosophy and needs with regard to
relocation policies and culture
Service Experience: Client Survey: Responsible for achieving metrics in
satisfaction results and survey return rate. Responsible for putting
together action plans to respond to feedback provided on Client surveys.
Periodically pulse Clients on satisfaction throughout the year. Customer
Surveys: Educate operations on Client culture and service requirements
Internal Projects: Participate in internal initiatives and support company
objectives when identifying key opportunities for changes
Mentoring: Act as mentor to colleagues interested in career growth and
development
Subject Matter Expertise: Act as department liaison, as appropriate, to
ensure effective communication and process/product education
Position Qualifications:
3-5 years related business experience in Account Management in domestic
and/or international assignment management, relocation, or global mobility
Bachelor’s degree or equivalent experience required
Able to work independently, using self-initiative to accomplish Client
requests. Must be resourceful and possess strong interpersonal skills
Presentation skills highly desirable
Demonstrated relationship management skills required; sales experience a plus
Available to travel, as needed
Key Dimensions:
Demonstrated experience in a service environment
Strong Communicator
Account Management experience - managing multiple accounts
Leadership
Collaboration
Relationship Management
Financial savvy and analysis
Influencing and Negotiation skills
Cultural sensitivity
Judgement and Decision making
Project management
Cartus [https://cartus.com/en/] is leaning into its essence, Where Mobility
Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader
in global talent mobility and corporate relocation services. Cartus manages all
aspects of an employee’s move across 190+ countries to facilitate a smooth
transition in what otherwise may be a stressful process. The company supports
hundreds of corporate and government clients—including more than a third of
Fortune 100 companies—with domestic and international mobility, recruitment and
talent management, outsourcing, policy consulting and DEI mobility solutions,
international assignment compensation and gross-up services, remote and hybrid
workforce solutions, and language and intercultural solutions. Cartus is a
subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. [http://www.anywhere.re/] (NYSE: HOUS) is moving real
estate to what's next. Home to some of the most recognized brands in real
estate Better Homes and Gardens® Real Estate [https://www.bhgre.com/], Century
21® [https://www.century21.com/], Coldwell Banker®
[https://www.coldwellbanker.com/], Coldwell Banker Commercial®
[https://www.cbcworldwide.com/], Corcoran® [https://www.corcoran.com/], ERA®
[https://www.era.com/], and Sotheby's International Realty®
[https://www.sothebysrealty.com/eng], we fulfill our purpose to
empower everyone's next move through our leading integrated services, which
include franchise, brokerage, relocation, and title and settlement businesses,
as well as mortgage and title insurance underwriter minority owned joint
ventures. Anywhere supports nearly 1 million home sale transactions annually
and our portfolio of industry-leading brands turns houses into homes in more
than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What
differentiates us is our scale, expertise, network, and unique business model
that positions us as a trusted advisor throughout every stage of the real estate
transaction. We pursue talent – strategic thinkers who are eager to always find
a better way, relentlessly focus on talent, obsess about growth, and achieve
exceptional results. We value our people-first culture, which thrives on
empowerment, innovation, and cross-company collaboration as we keep moving the
world forward, together. Read more about our company culture and values in our
annual Impact Report
[https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf].
We are proud of our award-winning culture and are consistently recognized as an
employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies