Embrace a career with purpose at Nice North America, a subsidiary of Nice
S.p.A., an Italian multinational leader in Home and Building Automation. Guided
by our vision of creating A World Without Barriers, we develop cutting-edge
solutions for smart home control, security, door and gate automation, access
control, and more to achieve our mission of Simplifying Everyday Movements.
Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and
offices throughout the region, Nice is committed to innovation that enhances
everyday life. Our team thrives in an environment that fosters continuous
learning and professional growth where you’ll collaborate with talented and
dynamic individuals every day to create groundbreaking solutions. And, as a
global leader, we offer award-winning sales and marketing programs, technical
support, and CEU training to the industry’s top partners.
Our commitment extends beyond technology development; we also proudly support
the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their
families through specially adapted smart homes. A philanthropic endeavor that
truly embodies our corporate mission.
Summary:
The Regional Technical Specialist will achieve desired results and generate
sales growth by successfully implementing field-based product training, support,
and engineering associated with Nice North America in the assigned region within
the domestic market. As an RTS, you will be the technical and design expert to
direct dealers within your region.
Location: Remote (Territory: AZ, NM, Southern CA, Las Vegas, and Hawaii)
Salary range: $82,000 to $95,000 annually, depending on experience.
Commission: $5,000 annually based on performance.
Primary Responsibilities:
Coordinate and implement product-oriented sales presentations and training
events on the complete Nice North America product line for factory staff,
dealers and distributors.
Assist in new product launches by contributing to the preparation and
executing delivery of new product training modules to key customers.
Certify sales representative staff on new products and annually on the entire
Nice North America product line.
Be known as the expert in the design understanding and application of Nice
North America products.
Participate in relevant trade shows, sales meetings, planning meetings, and
special events as required by the company.
Monitor and provide input to sales managers regarding market dynamics related
to product and/or promotional activity.
Align training activities with the regional sales manager for the assigned US
region.
Focus field travel on regional customer growth and account retention goals. 1
Provide on time territorial information on travel, key account activities and
regional events for the sales calendar.
Set and execute Web trainings for customers as required.
Participate in weekly calls involving Sales and Technical teams.
Provide advanced technical support on site and remote within the Nice home
management platform.
Execute telephone call support to customer technical staff as required.
Plan initial and follow-up training for new products as the travel schedule
is planned.
Responsible for new dealer growth and support within the CI Channel.
Qualifications:
High School Diploma and a minimum of 4 years related experience, preferably
in the CEDIA channel.
Knowledge, Skills, and Abilities:
Strong written communication and verbal skills.
Ability to effectively present information in one-on-one and group situations
to customers, and other employees of the organization.
Experience in control system programming a definite plus.
Ability to troubleshoot complex AV/Control systems on site and remotely.
Knowledge of MS Office (Outlook, Word, and Excel specifically) and NetSuite,
experience with PowerPoint, Adobe Captivate.
Must be able to work remotely effectively.
Positive attitude, self-motivated and eager to succeed.
Physical Requirements:
Essential functions of this job require the following minimal physical
demands. Reasonable accommodations may be made to enable the individuals with
disabilities to perform the essential functions.
Sufficient clarity of speech and hearing or other communication capabilities,
with or without reasonable accommodation, which permits the employee to
communicate effectively on the telephone and in person.
Sufficient vision or other powers of observation, with or without reasonable
accommodation, which permits the employee to review documents and file them
in a prescribed order and organize documents and materials.
Sufficient manual dexterity with or without reasonable accommodation, which
permits the employee to frequently operate a personal computer.
Sufficient personal mobility and physical reflexes, with or without
reasonable accommodation, which permits the employee to work in an office
setting and at a keyboard for an extended period of time, considered to be
approximately 50%-70% of the workday.
Working Conditions: The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Must be comfortable working in an office environment to include moderate
noise levels.
The working area is primarily in an open office setting with reasonable
lighting and controlled temperatures.
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As thinkers and creators, we look at the world with an open mind, engaging with
the possibilities and broadening our perspective in an inclusive way.
Disclaimer:
The above statements reflect the general details considered necessary to decide
the principal functions of the job identified and shall not be construed as a
detailed description of all work requirements that may be inherent in the job.
Job incumbents are expected to perform other duties necessary for the effective
operation of the position, department, or the business.
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