Note: The job is a remote job and is open to candidates in USA. Bixal is hiring a Content Strategist / Information Architect to shape how content is planned, structured, and organized across public-facing websites and applications. The role guides content across its lifecycle and contributes expertise in information architecture, usability testing, content governance, and search discoverability.
Responsibilities
- Administer content strategy and information architecture across the full content lifecycle, from planning and development through management, governance, and publishing
- Develop and maintain user personas, user stories, and journey maps for key audience segments, identifying content needs, gaps, and opportunities to inform strategy
- Build and maintain content taxonomies, metadata schemas, and information architecture models that support findability, reuse, and consistent navigation across websites and applications
- Define content structure and organization standards (e.g., page templates, content types, metadata tagging conventions) for content authors and editors to follow, coordinating with SEO on structural elements that support discoverability at the point of creation
- Review content within the CMS for clarity, findability, accessibility, and usability, recommending structural, navigational, or governance improvements informed by data and user needs
- Establish and document information-architecture standards and permissions structures that support consistent content governance and auditability
- Ensure content structure and metadata remain consistent across distribution channels and rendering formats during publishing
- Design and participate in usability testing, contributing IA-specific test scenarios (e.g., card sorting, tree testing, navigation tasks) and translating findings into structural recommendations
- Partner with SEO and digital strategy teams on keyword-informed taxonomy and site-structure decisions that support both user experience and organic search performance
- Support development of journey maps tied to specific audience events or milestones to identify structural and content gaps
- Contribute content-structure findings and recommendations to required lifecycle and performance reporting
- Maintain awareness of accessibility requirements (Section 508, WCAG) as they inform content and navigation structure decisions
- Other relevant duties as qualified/trained to perform
Skills
- You must be legally authorized to work in the US
- Bixal does not provide visa sponsorship
- This position requires an active Secret Clearance
- BA in Communications, English, Information Science, Technical Communication, or UX Writing
- Minimum 6 years of experience in content strategy, information architecture, or UX-focused content work, ideally within a large public-facing website or application environment
- Demonstrated experience building taxonomies, sitemaps, content models, and/or metadata frameworks
- Experience developing personas, journey maps, and other user-research-informed strategy artifacts
- Familiarity with usability testing methods (e.g., card sorting, tree testing, moderated user testing) and translating findings into actionable structural recommendations
- Working knowledge of content management systems and accessibility standards (Section 508/WCAG)
- Experience supporting a DoD, federal, or other large-scale government-facing digital program
- Familiarity with tools such as Optimal Workshop, Figma, or similar IA/UX research tools
- Background in editorial or content operations in addition to information architecture
Benefits
- Flex hours
- 401K with matching incentive
- Parental Leave
- Medical/dental/vision benefits
- Flex Spending Account
- Company provided short-term disability and life insurance
- Commuter benefits
- Paid Time Off (PTO)
- 11 Paid holidays
Company Overview