Description
Acclaim is a voice-first AI platform for customer experience in industries such as banking, fintech, insurance, healthcare and consumer lifestyle products.
We are looking for a Lead Product Manager for the Acclaim AI platform: the infrastructure, studio, agentic and speech layers that our voice-first AI agents are built on.
Requirements
- Proven experience as a product manager in platform, infrastructure or AI platform products.
- High autonomy: you take a goal, drive discussions, build the process around it, and come back with the next strategic question without being chased.
- Strong cross-cutting prioritization: you have turned chaos into goals, priorities and a roadmap, and you know the frameworks and how to align stakeholders around them.
- Portfolio ownership: you have run two or more products or teams at the same time, not one after another.
- Working knowledge of how AI agents are built: orchestration, routing, intent detection, reasoning patterns such as ReAct, RAG. You have worked with evals and understand why they matter.
- Clear written and spoken communication with executives, engineers and commercial teams.
- English - professional working level.
Nice to have
- Direct experience managing other product managers.
- Hands-on experience with voice or speech AI products.
- Experience with developer-facing products: APIs, SDKs, usage-based pricing.
- Experience in enterprise B2B or regulated industries.
Responsibilities
- Own platform strategy, priorities and roadmap across multiple teams. Turn competing requests into a ranked plan with clear goals that an executive can read once and understand.
- Align stakeholders from different departments on trade-offs, and keep the teams focused on right priorities.
- Run several teams or product areas, and step in hands-on where needed.
- Define and track platform metrics like business results, reliability and quality (SLA), time to deploy a new agent, and the delivery effort needed per client.
- Work with engineering on agent architecture, speech, guardrails and evals: shape requirements and take part in technical discussions as an equal.
- Help decide which platform capabilities grow into standalone products.
- Set up the product process and team structure as the platform scales, and take over cross-cutting product work from the leadership team step by step.
What we offer
- Ownership of the strategy and roadmap of a multi-layer AI platform, with direct access to the leadership team.
- The chance to build the product process, roadmap and team structure of the platform during a growth stage, instead of inheriting them.
- Work on the current AI stack: speech, agents, guardrails, evals.
- Fully remote across Europe
- 21 vacation days + public holidays + 5 sick days
- Private English lessons via Preply
Proven product management experience in platform or AI products; high autonomy; portfolio ownership of multiple products; working knowledge of AI agents (orchestration, RAG, evals); professional English; ability to align stakeholders.
Key Responsibilities
- owning platform strategy
- aligning stakeholders
- managing product teams
Skills & Tools
ReAct, RAG, APIs, SDKs
Job Details
- Category: Product Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Portugal
- Languages: English
Benefits
- Generous paid time off
About Acclaim
A voice-first AI customer experience platform for regulated industries. — Industry: Information Technology