Join Our Team: Account Manager
Position Type: Independent Contractor
Location: Remote
Rate: $35 / hour
Estimated weekly hours: 10-20
“Wow! [Your Name Here] is the best Account Manager we’ve ever seen!”
Click here to view a short video about this role: Account Manager
How do you know if this is your dream work and if Fertility Bridge is your dream client? If you think you can achieve these outcomes, this just might be the place for you:
- Advertiser fully onboarded, up to 10 per month, including obtaining Advertiser intake, scheduling interviews when relevant, liaising with Advertiser Strategist, Content Strategist, and Production Project Managers. You proactively address issues on strategy, due dates and deliverables with Advertiser. The Advertiser goes to you for all questions and issues on strategy, due dates and deliverables.
- All sponsor requirements are received, approved and delivered within deadline, including payments, agreements, the advertiser’s creative assets such as landing pages and lead magnets, and calls to action. You proactively contact the advertiser regarding sponsor requirements and their deadlines. You lead monthly meetings with the advertiser.
- Annual customer retention rate of >75%. >75% of clients continue through and renew or upgrade their investments after 12 months. Avg. Customer satisfaction score of 9/10 or 4.5 of 5. Responded to within 3 business hours (9a - 5p EST, Monday - Friday).
What we think we have for you to achieve outcomes:
- Project management software--Asana
- Advertiser Journey Management - template for tracking advertiser onboarding, strategy, payments, results, and retention
- Client Portal
- Microsoft Share Point
- Training materials on the way we conduct meetings, make tasks, and projects
- Training materials on the way we delegate to outcome, using the outcome Hub
- Advertiser has agreed to be timely according to their Terms of Service Agreement
- Sales person to close new close new business, you don’t close get new business
- Sales Assistant, to help move order from sales to deliver
- Production Project Manager who helps with deliverables like podcast episodes and news articles
- Background on fertility field
- History of and vision of Inside Reproductive Health
- Deals are already sold, you do not have to sell
- Founder to help close upsells and renewals. Your job is to open the window
- IRH Content Playbook to direct many advertiser strategy questions
- Standard Operating Procedures (SOPs) and work instructions for our different offerings and sponsorship process, including Loom videos where helpful.
- A communication policy SOP for interacting with Advertisers
- Account Dossier for you to include client information
- Brand Guide, Media Kit, and an overview of the deliverables for our offerings
- A Library of current and prior podcasts and digests, our IVF Heroes Universe Directory, and our Industry Reports, to expand your knowledge of our offerings and the field
- An account project coordinator who is responsible for much of the manual set up such as Asana projects and client portals
What you may need to achieve the outcomes, that we do not have
- Process for efficiently obtaining approvals from clients in phases may be insufficient, speak up
- Our traffic system is simple right now; you may have to help as it gets more complicated
- Reporting on data and its processes are incomplete and we are slowly building our data capabilities
Everyone who works with or for Fertility Bridge does business in these ways
- Must Get, Want, and have the Capacity to achieve the outcomes aligned with the role
- Must be a plus or a plus/minus on each of the five core values of Fertility Bridge
- Leader specifies and judges the result of the outcome.
- Must be on brand with Fertility Bridge and Inside Reproductive Health brand guidelines
- Employee or contractor must specify exactly what is required to achieve outcome
- Must be accountable in Asana
- Must create Fertility Bridge assets in Fertility Bridge drives using Fertility Bridge account
Sound interesting? Great!
We’re looking for someone who can not only meet the Outcomes above but also someone who has a background in client management]. A background in digital marketing or the fertility industry is a plus as well, but not required
WHAT’S NEXT
If you feel you can contribute to a dynamic, growing company, please begin your application process by applying through Hireology. After you submit your cover letter, resume, and application on Hireology, you will receive acknowledgment via email. If you don’t see the acknowledgment email in your inbox, please check your spam folder - sometimes Hireology emails end up there. Make sure to also complete our pre-screen survey!
As a remote company, we rely on remote working technologies to serve our clients. In evaluating new contributors, we put a premium on a candidate’s ability to shine through these same technologies: video, email correspondence, and web-based conferencing. You should expect to be camera-ready for each of our Zoom meetings!
If your resume and experience are a potential match with us, a Contract HR Recruiting Specialist will contact you to schedule a Zoom video interview (screening interview). Following the initial Zoom interview, we may schedule a 60-minute Zoom interview with the Hiring Manager (WHO interview), offer 1-3 paid assignments, and offer continued work based on your terms.
We are hyper-focused on engaging A-players and you may find that our recruitment process is more detailed and longer than other organizations. We know that building a team of A-players isn’t to be taken lightly and is worth the extra effort.
Contractors must be physically located in the United States or Canada and be authorized to work in the United States. Applicants who are not physically located in the United States or Canada or not authorized to work in the United States will be removed from consideration.
Scam and Phishing Alert: Official application and hiring process communications from Fertility Bridge and Inside Reproductive Health will come from an @hireology.com or @fertilitybridge.com domain. Stay aware!
Background in client management; must be accountable in Asana; must be on brand; must be camera-ready for Zoom meetings; must be physically located in the US or Canada and authorized to work in the US.
Key Responsibilities
- onboarding advertisers
- managing sponsor requirements
- leading client meetings
Skills & Tools
Asana, Microsoft SharePoint, Zoom
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Contract
- Workplace: Remote — United States or Canada
- Salary: USD 72,800 – 72,800 / year
- Languages: English
About Fertility Bridge
A media company that manages advertising accounts for fertility-related clients. — Industry: Media and Communications