Description
About Us
Appdome is a fast-growing SaaS company specializing in innovative security, defense, anti-fraud and anti-bot solutions for mobile applications. We provide enterprise customers with cutting-edge AI-driven technology with a no-code solution and platform for building, releasing, monitoring, and managing Appdome-protected mobile applications. We are seeking an Enablement Engineer to support our customers in APAC.
In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful outcomes.
The Enablement Engineer (EE) is a technical advocate for Appdome in pre-sales, trials, onboarding, and upsell engagements. This role partners with Sales and Service Delivery to demonstrate Appdome’s value, remove technical barriers, and enable prospects, partners, and customers to succeed with Appdome across their lifecycle.
In this role you will introduce Appdome to prospects and partners through compelling presentations and product demonstrations. Scope and qualify technical requirements for trials, proof of value (POVs), and customer onboarding. Lead POVs and technical evaluations, define success criteria, and guide customers toward successful outcomes. Drive adoption and expansion through onboarding workshops, training, and introductions to new offerings. Advocate for customer needs internally, collaborating with Product, Sales, and Service Delivery teams.
Enablement includes all pre-sales and upsell enablement, POV leadership, onboarding, training, and partner enablement, as well as active engagement with customers on new offerings.
Responsibilities:
As a Domain Expert:
- Deliver Appdome platform demos and technical presentations.
- Train partners and sales teams on positioning and technical usage.
- Maintain updated CDA templates, RFP materials, and enablement assets.
- Represent Appdome at partner events, webinars, and industry sessions.
- Use Appdome product and new features with a critical eye, raise bugs, provide feedback, and suggest improvements to ensure product quality.
Scoping & Pre-Sales Engagement:
- Document prospect requirements in Hubspot with full technical context.
- Draft scopes, validate with leadership, and ensure completeness for POVs.
- Manage enablement engineering data entries, ensuring fields are updated in CRM.
Proof-of-Value (POV) Leadership:
- Conduct POV preparation meetings, aligning on requirements and expectations.
- Register POVs in Totango, manage trial teams, and coordinate with SDEs for technical setup.
- Run POV workshops and trial wrap sessions.
- Maintain close contact with prospects during trials, escalating technical issues to SDE as needed.
Sales & Upsell Support:
- Support Sales Rep in verifying quote sheet scope when required.
- Participate in pricing and commercial discussions where scope influences strategy.
- Defend Appdome’s value during customer proposal meetings.
- Lead enablement for new product offerings and upsell trials.
Onboarding & Go-Lives:
- Lead kickoff calls, onboarding workshops, and training sessions.
- Manage Totango entries for onboarding progress.
- Collaborate with SDEs during go-lives, leading high-stakes or complex implementations and supporting standard ones.
Promote Enablement Function:
- Develop training decks, onboarding content, and enablement sessions.
- Provide ongoing partner and reseller enablement.
- Serve as trusted technical point of contact for prospects and customers adopting new Appdome features.
Handoff Model with Service Delivery:
- Trials: EE leads trial definition, scope, workshops, and prospect engagement. SDE manages technical team setup and ticket handling.
- Onboarding: EE leads kickoff and workshops. SDE assumes long-term technical account management from that point.
- Go-Lives: EE plays an active role in selective named accounts, SDE leads streamlined go-lives. SDETL provides escalation support.
Requirements
Core Technical & Domain Requirements
- Strong understanding of mobile application architecture, including client-server communication, APIs, and SDK integration.
- Hands-on experience with application security concepts such as encryption, authentication, certificate pinning, runtime protection, and threat models.
- Ability to analyze mobile app behavior using logs, debuggers, proxies (e.g., network traffic inspection), and monitoring tools.
- Familiarity with cloud-native SaaS platforms, including deployment models, subscription licensing, and feature-based packaging.
- Experience supporting technical evaluations, proofs-of-concept, or trials in customer-facing environments.
Pre-Sales & Enablement Skills
- Proven ability to translate customer business objectives into technical requirements and solution designs.
- Experience leading technical workshops, demos, and enablement sessions for diverse audiences (developers, security teams, executives).
- Strong capability to own technical success during trials, POVs, and onboarding engagements.
- Comfortable acting as a technical authority in sales cycles without being
- Ability to support upsell and expansion motions by identifying technical value and aligning it with customer needs.
Customer & Partner Engagement
- Experience working with partners, resellers, or system integrators, including technical onboarding and ongoing enablement.
- Skilled at managing multiple stakeholders across Sales, Product, Engineering, and Customer Success.
- Ability to advocate for customer needs internally and influence product roadmap and feature prioritization.
- Comfortable handling high-stakes customer interactions, including escalations and executive-facing meetings.
Required Qualifications
- Strong technical knowledge of mobile applications, Android and iOS platforms, and application security fundamentals highly preferred.
- 5+ years of experience in a customer-facing technical role, such as solutions engineering, technical enablement, implementation, or technical consulting.
- Proven ability to scope technical requirements, define success criteria, and lead proofs of value and technical evaluations.
- Excellent presentation and communication skills, with the ability to deliver product demonstrations and explain technical concepts to diverse audiences.
- Experience delivering customer onboarding, hands-on workshops, and technical training.
- Strong troubleshooting and problem-solving skills, with ownership of technical issues through resolution.
- Ability to collaborate across Product, Sales, and Service Delivery teams while managing multiple customer engagements.
- Ability to connect product capabilities to customer goals and support ongoing adoption and expansion.
- Successful experience in start-up and large company environments
- Bachelor’s degree in a related field
- This role is based in either Manila, Philippines, or Singapore.
- Applicants must currently reside in one of these locations and be legally authorized to work in their country of residence.
- Fluency in written and spoken English is required.
Appdome is committed to fair and equitable compensation practices.
Actual compensation as well as title, are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications, among others.
The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business needs.
5+ years in customer-facing technical role; strong mobile app architecture and security knowledge; experience leading POVs and technical evaluations; bachelor's degree in related field; fluency in English; must reside in Manila or Singapore and be legally authorized to work.
Key Responsibilities
- delivering product demos
- leading technical evaluations
- conducting onboarding workshops
Skills & Tools
Hubspot, Totango, CRM
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Manila or Singapore
- Languages: English
About Appdome
A fast-growing SaaS company providing innovative security, defense, anti-fraud, and anti-bot solutions for mobile applications. — Industry: Information Technology