Location : Work from home - Quebec/Maritimes
Here's what we do and why we do it.
Simply put, we will work together to simplify businesses' IT with Cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/.
Here's how you will contribute to the success of the company
- An Inside Sales Representative has a number of sales-related duties and responsibilities, including but not limited to:
- Working with Account Managers to help them grow their book of business
- Establishing relationships with resellers and helping them manage day to day interactions with Sherweb
- Communicate internally across multiple departments as a liaison for the sales team
- Assisting account managers with internal processes (pricing or credit requests, escalations, etc.)
- Identify sales opportunities & collecting customer information for future follow-ups
- Book meetings and calls between representatives and partners
- Coordinate internal and external partner-experience feedback
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Here's what you need to have and master to get the job
- 2 years of experience in a customer-facing position
- Proficient with CRM dashboards, activity management and other functionalities
- Ability to juggle multiple tasks and priorities
- Strong time management and organizational skills
- Strong written and verbal communication skills
- Excellent knowledge of Microsoft products (Outlook, Teams, Excel, Dynamics CRM)
- Experience in a similar, or sales role is preferred
- Experience in IT is preferred
- Bilingual (English/French will be an asset for internal communications)
- Office hours between 8am to 7pm Eastern Time.
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
- A base salary ranging between $42,350 and $60,500 annually
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
Considerable growth opportunities
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
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Requires 2 years of customer-facing experience, CRM proficiency, multitasking, strong organization and communication skills, and Microsoft product knowledge. Sales or IT experience preferred; English fluency required and French is an asset.
Key Responsibilities
- supporting account managers
- building relationships
- identifying opportunities
Skills & Tools
CRM, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Dynamics CRM
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Canada or Quebec or New Brunswick or Nova Scotia or Prince Edward Island or Newfoundland and Labrador
- Salary: CAD 42,350 – 60,500 / year
- Languages: English, French
Benefits
- Generous paid time off
About Sherweb
An IT services provider that simplifies business operations through cloud technology. — Industry: Information Technology