Job description
We are looking for a Case Manager to join our team full-time. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families, caregivers, and providers on the team.
What you'll do:
Daily check of all previous day sessions.
Constant feedback communication with the Caregivers and Patients.
Handle the pre-billing process weekly.
Meaning you will have to make sure all the caregiver's visits are assigned and tracked into the system.
Validate that said visits match the insurance-authorized weekly hours the patient has assigned.
Constant communication with US Insurance companies.
Multitasking when it comes to dealing with issues that may occur during ongoing visits.
Provide Timely Updates: For case status, service authorizations, and workload.
Job requirements
What you need:
Advanced English Knowledge.
Customer Service skills needed to handle the Caregivers/Patients/Insurance interaction.
Organization skills needed to handle all the important documentation that is required in this position.
Proactivity and creativeness its needed for this position, someone proactive as opposed to reactive.
Organization Skills and Attention to Detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates.
Prioritization Skills: Ability to identify, establish, and assign priorities.
Main Tools to Manage During Work Relation:
Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
Microsoft Office: Word, Excel.
Internal CRMs.
Hubstaff: Web App, Desktop App, and Hubstaff Tasks.
Whatsapp: Whatsapp Groups.
Zoom: Meetings and Breakout Rooms.
Benefits:
Competitive Pay in US Dollars
Paid extra hours
Time-Off Flexibility
100% Remote Work
Opportunity to Grow
If you have experience in customer service or project management roles, we encourage you to apply!
Advanced English, customer service, organization, prioritization, documentation, attention to detail, multitasking, and proactive problem-solving skills; experience in customer service or project management encouraged.
Key Responsibilities
- coordinating services
- tracking visits
- communicating updates
Skills & Tools
Google Drive, Gmail, Google Docs, Google Sheets, Microsoft Word, Microsoft Excel, CRM, Hubstaff, Hubstaff Tasks, WhatsApp, Zoom
Job Details
- Category: Healthcare Services - Allied Health
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Tegucigalpa, Francisco Morazán, Honduras
- Languages: English
Benefits
- Generous paid time off
About The A Career
A healthcare services organization facilitating care delivery and supporting families, caregivers, and providers. — Industry: Healthcare