LOCATION REQUIREMENT: Field/Remote-based but must reside in Florida and be near
a major U.S. airport.
At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading
global manufacturer of heating, cooling, and water heating equipment, we are
innovating all-new ways to deliver just the right temperature while saving
energy, water and supporting a more sustainable future. It is an exciting
challenge that requires a team of talented, passionate people with a diverse set
of skills. From engineers to accountants, sales professionals to support
experts, Rheem depends on people to power our innovations. Join Rheem - and help
shape the future of products that impact lives—every day.
This Residential HVAC Technical Support Rep delivers technical training,
provides remote and on-site support, and resolves customer issues for channel
partners. The role supports Residential HVAC, hydronic, and domestic
water-heating products; strengthens the capabilities of internal and external
partners; and collaborates across functions to identify, communicate, and
resolve product, quality, warranty, and consumer concerns. Success requires
sound business judgment, strong technical expertise, clear communication, and
the ability to lead through influence.
This position will serve our Southeastern district. This position is field based
in Florida and must be based near a major US airport.
RESPONSIBILITIES
Technical Training & Development: Develop and deliver effective technical
training for channel partners and internal stakeholders. Adapt content to
audience needs, reinforce product knowledge and troubleshooting skills, and
evaluate training effectiveness.
Technical Support—Remote & Job Site Visits: Provide timely remote technical
guidance and job-site visit support for complex product, installation, and
application issues. Diagnose concerns, recommend practical solutions, and
document outcomes and follow-up actions.
Special Projects: Lead or contribute to cross-functional initiatives that
improve customer experience, technical capability, service processes, product
support, or business performance.
Quality Reporting and Triage: Identify potential product quality trends,
gather relevant field information, document findings, and partner with
Quality, Engineering, Product, and Service teams to support investigation and
resolution.
Consumer Case Closure: Support the resolution and closure of escalated
consumer cases by coordinating technical findings, next steps, and
stakeholder communication.
Special Warranty Authorizations: Review requests, apply established
guidelines and business judgment, document decisions, and coordinate approved
warranty solutions.
QUALIFICATIONS
10 + years’ experience with residential HVAC, hydronic, and domestic
water-heating products or equivalent demonstrated technical knowledge
Ability to develop and facilitate technical training for audiences with
varying levels of experience.
Strong troubleshooting, analytical, and decision-making skills, including the
ability to assess complex field situations and determine practical next
steps.
Clear, professional written and verbal communication skills with the ability
to influence customers and cross-functional partners.
Strong customer orientation, relationship-building skills, and sound judgment
when managing escalated or sensitive concerns.
Ability to organize multiple priorities, document work accurately, and follow
issues through resolution.
Must be able to full perform physical functions of this role, including the
ability to lift up to 50 pounds, crawl, and climb.
Ability to travel to distributor, contractor, training, and job-site
locations as business needs require.
HOW TO STAND OUT:
Associates and / or Bachelors Degree in related field
Prior instructor/training experience preferred
NATE certifications preferred
As a leader at Rheem, how you achieve results is as important as the results you
achieve. While LEADING SELF, you will be expected to demonstrate the following
competencies and behaviors:
Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above
minimum job requirements.
#LI-NH1
#LI-Remote
At Rheem, we engineer products for life. For home life. For work life. For the
life of the planet we all share. Backed by over 100 years of expertise, we’re
passionate about product innovation and boldly committed to sustainability. Our
full line of global air and water solutions deliver reliable performance,
comfort and energy savings for residential and commercial applications
worldwide. From engineers to accountants, sales professionals to support
experts, Rheem depends on people to power our innovations. Join Rheem and help
shape the future of products that impact lives—every day.
Our Behavior Based Values set us apart:
Listening to Understand – Open mind, learning from others, accepting
feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing
perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements,
understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with
integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified
candidates to apply, including those of any race, color, religion, gender,
gender identity or expression, sexual orientation, national origin, genetics,
disability, age, or veteran status. The job description above has been designed
to indicate the general nature and level of work performed by employees within
this classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and qualifications
required of employees assigned to this job. Equivalent combination of
education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be
employed in the following states: Alaska, District of Columbia, Hawaii, Idaho,
Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or
employment agencies. In the absence of an executed Recruitment Services
Agreement, there will be no obligation to any referral compensation or recruiter
fee.