Company Description Marotta Group is a construction company headquartered in New York, New York, serving clients from its office at 2 W 125th St. The organization focuses on delivering construction projects that meet high standards of quality and reliability. Team members collaborate closely to support field operations and office staff with efficient systems and processes. The company values practical problem-solving, safety, and clear communication across all levels of the organization.
Joining Marotta
Group offers the opportunity to support a growing construction business through strong technical and customer service skills.
Role Description The Help Desk Technician is a full-time remote role responsible for providing first-line technical support to employees and project teams. This position handles incoming support requests, diagnoses hardware and software issues, and resolves or escalates problems in a timely manner. Daily tasks include managing help desk tickets, assisting with desktop computer setup and configuration, and supporting collaboration tools used by remote and on-site staff.
The technician will guide users through troubleshooting steps, document solutions, and contribute to knowledge base articles. The role works closely with IT leadership to maintain stable systems, improve support processes, and ensure minimal disruption to construction operations.
Qualifications
Ability to provide Help Desk Support and general Technical Support for end users in a remote environment.
Experience working with Desktop Computers, including configuration, maintenance, and basic user training.
Strong Troubleshooting skills to diagnose and resolve software, network, and hardware issues.
Hands-on experience with Computer Repair, including component replacement and system optimization.
Working knowledge of Windows or macOS operating systems, common office productivity software, and remote support tools.
Clear written and verbal communication skills, with a customer-focused approach to service.
Ability to prioritize multiple requests, follow documented procedures, and maintain accurate ticket records.
Relevant certifications (such as CompTIA A+ or similar) or equivalent practical experience are beneficial.
Familiarity with basic networking concepts and security best practices is an advantage.