Labor & Team Member Relations Consultant
Duration :: 12 Months
Rate :: $37/hr on W2 (Without Benefits)
Location :: Remote, but must be able to work flexible schedule to speak with TMs in Hawaii to Atlantic time zones
Position Summary The Labor & Team Member Relations Consultant serves as a key member of the Labor & Team Member Relations (LTMR) Center of Excellence, responsible for supporting the intake, assessment, investigation, documentation, and resolution of workplace concerns, as well as the administration and tracking of labor grievances and collective bargaining agreement obligations across the organization. This position manages a high volume of team member relations cases, conducts investigations of moderate complexity, facilitates complaint intake and triage, maintains case and grievance records, coordinates grievance-hearing preparation, and supports labor and workforce risk analysis and reporting.
The Consultant partners closely with HR Business Partners, Operations Leaders, Legal, Compliance, and Labor & Team Member Relations leadership to ensure concerns are addressed promptly, consistently, and in alignment with company policies, employment laws, and organizational values.
Essential Duties and Responsibilities
Case Intake and Assessment
Serve as a primary intake contact for workplace concerns received through HR, management, Ethics Hotline, team members, and other reporting channels.
Conduct initial intake interviews to gather relevant facts, assess risk, and determine appropriate escalation paths.
Evaluate allegations involving harassment, discrimination, retaliation, workplace conflict, policy violations, leadership concerns, and other team member relations matters.
Triage complaints and recommend appropriate handling, including coaching, referral, investigation, mediation, or escalation.
Ensure timely acknowledgment and response to reported concerns.
Investigations
Independently conduct investigations involving workplace misconduct, policy violations, interpersonal conflict, and other employee relations concerns.
Gather and analyze evidence, including interviews, documents, electronic communications, attendance records, and other relevant information.
Evaluate witness credibility and identify inconsistencies, risks, and potential policy violations.
Prepare clear, objective, and well-organized investigation summaries and findings.
Present recommendations for case resolution and follow-up actions.
Escalate complex, high-risk, executive-level, union-related, or legally sensitive matters to LTMR leadership.
Case Management
Maintain accurate, complete, and confidential case records within designated case management systems.
Track case activity, investigation milestones, corrective actions, disposition status, and closure documentation.
Ensure investigations and case files meet established quality, documentation, and compliance standards.
Coordinate investigation closeout activities and communicate outcomes to appropriate stakeholders.
Monitor case aging and prioritize workload to ensure timely resolution.
Labor Relations and Grievance Administration
Support administration of bargaining prep in setting up meetings, preparing agendas, recapping action items, and following up with stakeholders.
Track labor grievances and maintain the grievance tracker, including case status, contractual steps, deadlines, hearing dates, outcomes, and follow-up actions.
Maintain complete grievance files and ensure grievance submissions, correspondence, supporting documents, hearing materials, and final records are filed in appropriate format in the designated repository.
Manage grievance steps and timelines in accordance with applicable collective bargaining agreements and memoranda of agreement.
Schedule and coordinate grievance preparation meetings with the Labor Director or Senior Manager and local management.
Collect, organize, and review relevant documents and case information to support development of the company’s position and response strategy for grievance hearings.
Support preparation for grievance hearings, including development and organization of exhibits, timelines, background materials, and talking points.
Attend grievance hearings as requested and prepare clear, accurate notes and follow-up documentation.
Support union dues administration by serving as a liaison among local management, Payroll, and other stakeholders to resolve deduction issues and identify root causes.
Maintain the Talent Acquisition spreadsheet with memorandum of agreement and collective bargaining agreement updates that affect hiring requirements or processes.
Maintain a labor-relations calendar and monitor time-sensitive collective bargaining agreement obligations and action items, including step increases, annual vacation payouts, and other contractual requirements.
Consultation and Employee Relations Support
Provide guidance to HR Business Partners and operational leaders regarding company policies, workplace conduct expectations, documentation, and complaint management.
Assist leaders in addressing performance concerns, workplace conflict, respectful workplace issues, and employee misconduct.
Support efforts to resolve concerns at the lowest appropriate level while ensuring compliance and consistency.
Promote fair, respectful, and consistent treatment of team members across the organization.
Reporting, Analytics, and Process Improvement
Identify recurring themes, trends, and root causes across cases, grievances, and workforce data.
Prepare recurring reports, dashboards, and case metrics for LTMR leadership.
In the absence of an established dashboard, compile and analyze available compensation, engagement, attrition, termination, talent review, leadership, hotline, and employee relations data to develop systemwide labor and team member relations risk assessments.
Synthesize findings into clear risk indicators, summaries, and recommendations for LTMR leadership and key stakeholders.
Support development and maintenance of investigation tools, templates, playbooks, and standard operating procedures.
Provide recommendations for proactive interventions, leader education, and policy improvements based on case and workforce trends.
Participate in projects related to case management technology, process standardization, and continuous improvement initiatives.
Training and Education
Support delivery of positive team member relations and respectful workplace training.
Assist in developing educational materials, manager resources, and investigation guidance tools.
Promote awareness of reporting options, complaint processes, and workplace expectations.
Minimum Qualifications
Education
Bachelor's degree in Human Resources, Business Administration, Labor Relations, Psychology, or a related field required.
Equivalent combination of education and experience may be considered.
Experience
3 to 5 years of Human Resources, Employee Relations, Team Member Relations, Labor Relations, Investigations, Compliance, or related experience required.
Experience conducting workplace investigations required.
Experience working in labor environment supporting grievance administration, collective bargaining agreement tracking, or other labor-relations processes preferred.
Experience managing confidential case files and documentation preferred.
Experience compiling and analyzing workforce or employee-relations data preferred.
Experience supporting multi-site or geographically dispersed workforces preferred.
Knowledge, Skills, and Abilities
Strong investigative interviewing and fact-finding skills.
Knowledge of employment and labor laws, workplace investigation practices, grievance administration, and collective bargaining agreement requirements.
Ability to analyze information objectively and reach sound conclusions.
Strong written communication, report-writing, hearing-note, and document-management skills.
Exceptional judgment, discretion, and confidentiality.
Ability to manage multiple priorities, contractual deadlines, and detailed trackers in a fast-paced environment.
Ability to compile, reconcile, and analyze workforce data from multiple sources to identify trends and assess risk.
Proficiency with case management systems (Navex, ServiceNow, etc.), Microsoft Office applications, spreadsheets, calendars, and reporting tools.
Strong conflict resolution, stakeholder coordination, and relationship management skills.