This is a Fully Remote Job
About Our Client:
The organization operates within the healthcare sector, focusing on providing specialized treatment for children with neurodevelopmental differences. It addresses the challenge of delivering effective, life-changing care tailored to each child and family. The organization is in a phase of rapid growth and emphasizes diversity, inclusion, and equal opportunity within its workforce.
About the Opportunity:
The ENROLLMENT SPECIALIST role is essential for facilitating a positive and patient-centered experience for families throughout the enrollment process. This position serves as the primary contact for patient inquiries, supports timely completion and processing of required documentation, and coordinates scheduling across multiple disciplines to streamline the enrollment cycle. The role contributes directly to efficient patient access and care delivery.
Responsibilities:
Serve as the main point of contact for incoming patient inquiries and guide families through the enrollment process
Assist patients and families in completing required documentation promptly, engaging providers as needed
Schedule initial medical evaluations, care plan meetings, and additional assessments
Maintain accurate and timely updates to systems of record such as Salesforce and Athena
Support enrollment team members by sharing knowledge and responding to assistance requests
Provide excellent patient relations through phone and email interactions with warmth and care
Collaborate with scheduling staff and other team members to coordinate services
Respond promptly and effectively to phone and web inquiries, meeting established service level agreements
Be flexible with work hours to accommodate department needs
Manage clerical tasks requiring independent judgment and effective use of office technology
Requirements:
Bachelor’s degree preferred
Proficiency in Microsoft Word, Excel, and internet applications
Familiarity with administrative and clerical procedures and office systems
Strong verbal and written communication skills
Customer service experience, preferably via phone
Residency in specified states (AL, AZ, AR, CA, CO, CT, DE, FL, HI, ID, IL, IA, KS, LA, MD, MA, MS, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, WA, WI)
Pay Range and Compensation Package:
Base pay range is $23 to $25.31 per hour, with compensation based on skill level, experience, education, and location
Benefits & Perks:
Company-subsidized medical and dental insurance options
401(k) plan with company match and rapid vesting
Personal Time Off increasing with tenure
Paid holidays
Company-paid life insurance
Disability insurance options
Tuition reimbursement for continuing education and professional development
Employee referral bonus awards
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.