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About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 30 countries and a portfolio that includes iconic brands such as TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, brighthush has built a reputation for innovation, customer focus, and a culture that celebrates diversity and collaboration. Our mission is simple: to provide shoppers with an exceptional experience that combines style, value, and convenience—all while fostering a workplace where every team member can grow, learn, and thrive.
Why Join brighthush?
At brighthush, we believe that great customer service starts with great people. As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of our store operations, shaping the first impression that every guest receives. This role offers:
- Hands‑on leadership experience in a fast‑paced retail environment
- Opportunities to mentor and develop a high‑performing team of Associates
- A chance to influence store culture, safety, and profitability
- Flexible scheduling that fits your lifestyle, including nights and weekends
- A competitive hourly rate of $16.00–$16.50, with potential for overtime and performance bonuses
- Access to a comprehensive benefits package, including discounts, health coverage, retirement plans, and more (see below)
Key Responsibilities
As the Customer Experience Coordinator, you will be the frontline leader who ensures every guest leaves brighthush satisfied and eager to return. Your day‑to‑day duties will include:
- Team Leadership: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
- Customer Engagement: Lead by example, greeting guests, answering questions, and promoting loyalty programs such as the brighthush Rewards Club.
- Training & Development: Conduct onboarding sessions, provide ongoing coaching, and create a culture of continuous improvement.
- Store Operations: Maintain a clean, organized, and visually appealing front‑end; enforce merchandising standards and store layout plans.
- Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
- Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols; conduct regular safety briefings.
- Performance Metrics: Track key performance indicators such as sales per register, customer satisfaction scores, and shrink reduction targets.
- Collaboration: Work closely with Store Managers and the Operations team to align on goals, share insights, and drive continuous improvement.
- Other Duties: Participate in special projects, seasonal promotions, and community outreach initiatives as assigned.
Essential Qualifications
To excel in this role, you should bring:
- Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual presentation.
- Excellent communication skills—both verbal and written—paired with a friendly, approachable demeanor.
- Proficiency in POS systems and basic data entry.
- Ability to multitask, prioritize, and adapt quickly to changing priorities.
- Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
- Flexibility to work evenings, weekends, and holidays as required by store operations.
Preferred Qualifications
While not mandatory, the following will give you a competitive edge:
- Experience with loyalty program promotion and membership enrollment.
- Background in loss prevention or shrink reduction initiatives.
- Knowledge of health and safety regulations in a retail setting.
- Previous exposure to a multi‑brand retail environment.
- Proficiency in a second language, enhancing communication with diverse customer bases.
Skills & Competencies
Success in this role requires a blend of soft and hard skills:
- Leadership & Coaching: Ability to inspire, motivate, and develop a team.
- Customer‑Centric Mindset: Passion for delivering memorable experiences.
- Analytical Thinking: Comfortable interpreting sales data and making data‑driven decisions.
- Problem‑Solving: Quick to identify issues and implement effective solutions.
- Time Management: Efficiently juggle multiple tasks while maintaining high standards.
- Adaptability: Thrive in a dynamic environment with shifting priorities.
- Technology Savvy: Comfortable using POS systems, inventory tools, and basic office software.
Career Growth & Learning Opportunities
At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:
- Structured leadership development programs that prepare you for higher roles such as Store Manager or District Manager.
- Mentorship from seasoned leaders who share insights and best practices.
- Regular training sessions on merchandising, customer service, and operational excellence.
- Cross‑functional projects that broaden your skill set and expose you to different aspects of the business.
- Clear career ladder with defined milestones and performance metrics.
Work Environment & Company Culture
brighthush prides itself on a vibrant, inclusive, and collaborative culture. You’ll find:
- A supportive team that values open communication and mutual respect.
- Regular team‑building activities, community service events, and employee recognition programs.
- Commitment to diversity, equity, and inclusion—ensuring every voice is heard and valued.
- Modern, well‑equipped stores that reflect our brand’s energetic spirit.
- Opportunities to contribute ideas that shape store operations and customer experiences.
Compensation & Benefits
We offer a competitive hourly rate of $16.00–$16.50, with potential for overtime and performance bonuses. In addition, you’ll enjoy a robust benefits package, including:
- Employee discount on all brighthush merchandise.
- Health, dental, and vision insurance (eligible after a probationary period).
- 401(k) retirement plan with company match for eligible employees.
- Paid time off, holidays, and sick leave.
- Employee assistance program (EAP) for personal and professional support.
- Flexible spending accounts (FSA) and health savings accounts (HSA).
- Life and disability insurance options.
- Additional perks such as childcare discounts, pet insurance, and legal assistance.
- Opportunities for tuition reimbursement and continuing education.
How to Apply
If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Submit your application through our careers portal or click the link below to start your journey with us.
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