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About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that champions diversity, innovation, and customer obsession, brighthush empowers its people to grow, learn, and make a lasting impact. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a collaborative environment that rewards initiative, creativity, and a passion for service.
Role Overview
As a Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations. You’ll lead a team of Associates, ensuring every customer interaction is seamless, personalized, and memorable. Your leadership will drive sales, loyalty program enrollment, and store performance while upholding brighthush’s standards of safety, integrity, and excellence.
Key Responsibilities
- Team Leadership & Coaching: Mentor and train front‑end Associates on customer service best practices, POS proficiency, and loyalty program promotion.
- Customer Engagement: Actively greet and assist customers, resolving concerns swiftly and turning every visit into a positive experience.
- Store Operations: Assign registers, manage break schedules, and ensure all Associates adhere to store plans and visual merchandising standards.
- Performance Management: Monitor sales metrics, provide real‑time feedback, and collaborate with management to set and achieve performance goals.
- Safety & Compliance: Enforce safety protocols, maintain a clean environment, and ensure compliance with labor laws and company policies.
- Program Promotion: Drive enrollment in credit and loyalty programs, highlighting benefits and encouraging repeat visits.
- Loss Prevention: Support shrink reduction initiatives and report any suspicious activity promptly.
- Continuous Improvement: Identify operational gaps, propose solutions, and implement best practices to enhance customer satisfaction.
- Cross‑Functional Collaboration: Partner with merchandising, marketing, and corporate teams to align store initiatives with broader brand strategies.
- Other Duties: Perform additional tasks as assigned to support store success and team cohesion.
Essential Qualifications
- Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual standards.
- Excellent communication, organizational, and multitasking abilities.
- Ability to adapt quickly to changing priorities and unexpected situations.
- Proficiency with POS systems and basic data entry.
- Commitment to fostering a culture of honesty, integrity, and confidentiality.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Experience with loyalty program management and enrollment strategies.
- Knowledge of loss prevention tactics and shrink reduction programs.
- Prior exposure to brighthush’s brand values and customer service philosophy.
- Leadership training or certification in retail operations.
Skills & Competencies
- Customer‑centric mindset with a passion for exceeding expectations.
- Strong analytical skills to interpret sales data and drive actionable insights.
- Team‑building prowess: motivating, coaching, and developing Associates.
- Problem‑solving agility: resolving issues on the spot while maintaining composure.
- Adaptability: thriving in a fast‑paced, ever‑changing retail environment.
- Tech‑savvy: comfortable using retail software, mobile devices, and digital tools.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:
- Structured leadership development programs that prepare you for higher‑level roles such as Store Manager, District Manager, or Corporate Operations.
- Mentorship from seasoned retail leaders who share insights on strategy, people management, and brand execution.
- Cross‑departmental projects that broaden your skill set in merchandising, marketing, and supply chain.
- Continuous learning through workshops, e‑learning modules, and industry conferences.
- Performance‑based incentives, recognition programs, and career advancement pathways.
Work Environment & Culture at brighthush
Our stores are more than retail spaces—they’re community hubs where employees feel valued, empowered, and connected. You’ll experience:
- A collaborative culture that encourages idea sharing and innovation.
- Inclusive policies that celebrate diversity and promote equal opportunity.
- Open‑door communication with leadership, ensuring your voice is heard.
- Regular team events, volunteer opportunities, and wellness initiatives.
- A focus on work‑life balance, with flexible scheduling and supportive benefits.
Compensation, Perks, and Benefits
While the starting hourly rate for this role ranges from $16.50 to $17.00, your actual compensation will reflect your experience, skills, and performance. In addition to a competitive salary, brighthush offers:
- Comprehensive health, dental, and vision plans.
- 401(k) retirement savings with company match.
- Paid time off, including holidays, vacation, and sick leave.
- Employee discount on all brighthush merchandise.
- Professional development budget and tuition reimbursement.
- Wellness programs, including fitness subsidies and mental health resources.
- Employee assistance program (EAP) for personal and family support.
- Auto and home insurance discounts, credit union access, and more.
How to Apply
Ready to elevate your career and make a tangible difference in customers’ lives? Click the link below to submit your application and join the brighthush family.
Our Commitment to Diversity and Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
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