About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio of iconic brands, brighthush has earned a reputation for innovation, customer obsession, and a culture that celebrates diversity, collaboration, and continuous learning. As we expand our footprint, we’re looking for passionate, customer‑centric professionals who want to shape the future of retail and create unforgettable shopping experiences.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic team that thrives on creativity, teamwork, and a shared commitment to excellence. We invest heavily in employee development, offering mentorship programs, cross‑functional training, and clear career pathways. Whether you’re a seasoned retail veteran or a recent graduate, brighthush provides the tools, resources, and support you need to grow, innovate, and succeed.
Position Overview
The Customer Experience Coordinator is the frontline champion of brighthush’s customer promise. You’ll lead a high‑performing team of Associates, ensuring every shopper receives prompt, courteous service and a personalized experience that drives loyalty and repeat visits. Your role blends people leadership, operational excellence, and strategic execution to maintain a clean, organized, and engaging store environment.
Key Responsibilities
- Team Leadership & Coaching: Inspire and mentor front‑end Associates, fostering a culture of service excellence, teamwork, and continuous improvement.
- Customer Experience Management: Model outstanding customer service, engage shoppers, and resolve issues swiftly to ensure a positive, memorable visit.
- Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and maintain store cleanliness and merchandising standards.
- Training & Development: Design and deliver training modules on customer interaction, loyalty program promotion, and store policies.
- Performance & Accountability: Set clear expectations, monitor performance metrics, provide constructive feedback, and recognize achievements.
- Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure, compliant work environment.
- Sales & Loyalty Promotion: Drive enrollment in credit and loyalty programs, track enrollment metrics, and collaborate with marketing to boost program adoption.
- Loss Prevention & Shrink Reduction: Participate in shrink reduction initiatives, report discrepancies, and support loss prevention strategies.
- Cross‑Functional Collaboration: Partner with Store Management, Merchandising, and Corporate teams to align on store goals and initiatives.
- Continuous Improvement: Identify process gaps, recommend solutions, and implement best practices to enhance operational efficiency.
Essential Qualifications
- Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual standards.
- Excellent communication, organizational, and problem‑solving skills.
- Ability to multitask, adapt to changing priorities, and remain calm under pressure.
- Proficiency in POS systems, Microsoft Office, and basic data entry.
- Commitment to maintaining confidentiality and upholding the highest ethical standards.
- Flexibility to work a variety of shifts, including nights, weekends, and holidays.
Preferred Qualifications
- Experience with loyalty program enrollment and promotion.
- Knowledge of loss prevention strategies and shrink reduction techniques.
- Previous exposure to a fast‑paced, high‑volume retail environment.
- Leadership training or certification in customer service excellence.
- Fluency in multiple languages to serve a diverse customer base.
Core Competencies & Skills
- Customer‑First Mindset: Passion for delivering exceptional service and creating memorable shopping moments.
- Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
- Analytical Thinking: Use data and metrics to drive decisions and improve performance.
- Adaptability: Thrive in a dynamic environment and pivot quickly when priorities shift.
- Collaboration: Work effectively across departments and with senior leadership.
- Integrity & Ethics: Uphold confidentiality, honesty, and compliance with all policies.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:
- Structured leadership development programs that prepare you for Store Manager or District Manager roles.
- Mentorship from senior executives who share their insights and guidance.
- Cross‑functional training in merchandising, loss prevention, and corporate operations.
- Annual performance reviews that identify growth areas and set clear career milestones.
- Opportunities to lead special projects, such as store redesigns or digital initiatives.
Work Environment & Culture
brighthush’s culture is built on three pillars: Innovation, Collaboration, and Respect. Our stores are vibrant, inclusive spaces where every team member’s voice is heard. We celebrate achievements, encourage creative problem‑solving, and prioritize work‑life balance. Whether you’re on the sales floor or in the corporate office, you’ll find a supportive community that values your contributions and invests in your success.
Compensation & Benefits
While the starting hourly rate for this role ranges from $14.25 to $14.75, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:
- Employee discount on all brighthush merchandise.
- Health, dental, and vision insurance (subject to eligibility).
- 401(k) retirement plan with company match.
- Paid time off, holidays, and sick leave.
- Employee assistance program (EAP) and wellness resources.
- Professional development stipend and tuition reimbursement.
- Flexible work arrangements and shift scheduling.
- Recognition programs, performance bonuses, and referral incentives.
Location & Schedule
Position: Customer Experience Coordinator Store: brighthush Store 0637, Pittsburgh, PA Address: 1600 Park Manor Blvd, Pittsburgh, PA Schedule: Flexible, including nights, weekends, and holidays.
How to Apply
Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
Join brighthush Today
As a Customer Experience Coordinator, you’ll be at the heart of brighthush’s mission to deliver exceptional value and service to our customers. If you’re driven, customer‑focused, and eager to grow within a forward‑thinking retail organization, we want to hear from you. Apply now and start your journey with brighthush—where your passion for service meets limitless opportunity.
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