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About brighthush
brighthush is a forward‑thinking digital health company that empowers people to achieve lasting weight reduction through medically supervised programs delivered entirely online. By combining evidence‑based medical protocols with cutting‑edge technology, we provide a seamless, personalized experience that helps our participants reach their health goals while staying connected to a supportive community. Our mission is simple: to make medical weight management accessible, effective, and compassionate for everyone, everywhere.
Founded by a team of clinicians, technologists, and entrepreneurs, brighthush has rapidly grown into a trusted partner for patients, healthcare providers, and payers across Germany. We operate on a fully remote model, which means our team members can work from anywhere while collaborating in real time through secure, HIPAA‑compliant platforms. Our culture is built on transparency, continuous learning, and a shared commitment to improving lives through digital health innovation.
Role Overview
We are looking for a motivated Customer Support Intern (Werkstudent:in) to join our remote support team. In this role, you will be the first point of contact for our participants, answering questions, guiding them through check‑ins, and ensuring a smooth, supportive experience. You will work primarily via WhatsApp and email, handling inquiries during scheduled morning shifts and stepping in for additional coverage when needed.
As a member of the brighthush support squad, you will:
- Provide timely, empathetic responses to participant questions.
- Document interactions and update treatment plans using our standardized templates.
- Escalate medical queries to the clinical team when appropriate.
- Contribute to process improvement by identifying recurring issues and proposing solutions.
- Maintain a high level of professionalism and confidentiality at all times.
This position is ideal for students or part‑time professionals who want to gain hands‑on experience in digital patient care, customer service, and healthcare operations.
Key Responsibilities
- Participant Communication: Respond to inquiries via WhatsApp and email, ensuring clarity, friendliness, and adherence to our communication guidelines.
- Check‑In Support: Assist participants with daily check‑ins, update their treatment plans, and coordinate logistics such as medication delivery and address changes.
- Escalation Management: Identify when a question requires medical input and forward it to the clinical team following established protocols.
- Shift Coverage: Work two‑hour morning shifts (typically 08:00–10:00 or 07:30–09:30) on Mondays, Wednesdays, or Fridays, with flexibility for weekend or evening coverage as needed.
- Process Improvement: Capture recurring questions and suggest enhancements to FAQs, templates, and workflow processes.
- Documentation: Record all interactions accurately in our CRM, ensuring data integrity and compliance with privacy regulations.
- Team Collaboration: Participate in regular huddles, share insights, and support colleagues during peak periods or staff absences.
Essential Qualifications
- Fluent in German (written and spoken) with excellent communication skills.
- Experience in customer service, support, or a related field, demonstrating the ability to manage multiple concurrent inquiries.
- Strong organizational skills: you can keep track of several open tickets while maintaining a high level of accuracy.
- Reliability: you adhere to agreed schedules, meet deadlines, and communicate proactively if you anticipate any delays.
- Professionalism: you handle sensitive health information responsibly and respect the boundaries of your role.
- Technical proficiency: comfortable using email, WhatsApp, and basic CRM tools.
Preferred Qualifications
- Background in healthcare, such as nursing, medical assisting, physiotherapy, or a related health science degree.
- Experience with digital patient engagement platforms, GLP‑1 therapy protocols, or similar medical programs.
- Familiarity with tools like Superchat, secure messaging, or other HIPAA‑compliant communication solutions.
- Previous exposure to remote work environments and virtual collaboration tools.
- Knowledge of data privacy regulations (GDPR) and best practices for handling personal health information.
Skills & Competencies
- Empathy & Compassion: Ability to connect with participants, understand their concerns, and provide supportive guidance.
- Problem‑Solving: Quickly assess issues, identify root causes, and recommend actionable solutions.
- Attention to Detail: Meticulous documentation and adherence to protocols.
- Time Management: Efficiently balance multiple tasks within tight timeframes.
- Team Player: Collaborate effectively with clinicians, program managers, and fellow support staff.
- Adaptability: Thrive in a fast‑moving, evolving digital health environment.
Work Environment & Culture
At brighthush, we champion a flexible, inclusive, and collaborative culture. Your workday will be entirely remote, allowing you to balance studies or other commitments while contributing to a meaningful mission. We provide:
- Fully equipped home office stipend (if needed).
- Access to a secure, cloud‑based platform for all communications.
- Regular virtual team meetings, knowledge sharing sessions, and mentorship opportunities.
- A supportive environment where your ideas are heard and valued.
Career Growth & Learning Opportunities
Working with brighthush offers a unique chance to:
- Gain first‑hand experience in digital health operations and patient support.
- Learn from seasoned clinicians, data scientists, and product managers.
- Develop skills in medical communication, CRM management, and process optimization.
- Explore potential career paths in healthcare technology, clinical operations, or customer success.
- Earn certifications or training in digital health best practices (e.g., HIPAA compliance, patient engagement).
Compensation & Benefits
We offer competitive hourly rates starting at €20 per hour, with the potential for performance‑based increases. In addition to a flexible schedule that aligns with your academic calendar, you will enjoy:
- 100 % remote work with no commuting costs.
- Clear, pre‑defined shift templates that fit your availability.
- Direct impact on participant outcomes and the opportunity to shape support processes.
- Access to internal learning resources, webinars, and industry conferences.
- Health and wellness perks, including digital fitness subscriptions and mental health support.
- Annual performance reviews and career development plans.
How to Apply
Ready to join brighthush and make a difference in people’s lives? Send us your résumé along with a brief note indicating:
- Whether you are applying as a Werkstudent:in or for a part‑time role.
- Your preferred morning shift times (e.g., 08:00–10:00 on Mondays, Wednesdays, or Fridays).
- Availability for weekend or evening coverage (20:00–22:00) and any additional shift flexibility.
- Desired weekly hours and any potential changes during exam periods or semester breaks.
- Capacity to cover longer shifts (08:00–16:00 or 16:00–20:00) if needed, and the notice period you can provide for such coverage.
There is no need for a formal cover letter—just a concise summary of the above points. We review applications on a rolling basis and will contact shortlisted candidates for a brief interview.
Why brighthush?
At brighthush, you will:
- Be part of a mission‑driven team that is reshaping the future of weight management.
- Work in a fully remote, flexible environment that respects your study schedule.
- Gain exposure to the intersection of healthcare, technology, and customer experience.
- Contribute to real‑world solutions that improve health outcomes for thousands of participants.
- Build a professional network that spans clinicians, technologists, and business leaders.
We look forward to welcoming a passionate, detail‑oriented, and empathetic support specialist to our growing team. If you are ready to help people achieve healthier lives while advancing your own career in digital health, apply today and become a vital part of brighthush’s success story.
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