About brighthush
brighthush is a global leader in next‑generation IoT connectivity, empowering businesses across healthcare, energy, logistics, and industrial sectors to connect, manage, and secure millions of devices worldwide. With a mission to simplify the complex world of cellular, satellite, and edge connectivity, brighthush delivers a unified platform that blends cloud, edge, and device management into a single, scalable solution. Our team is a vibrant mix of engineers, data scientists, and customer success professionals who thrive on solving real‑world challenges and driving measurable business outcomes.
Why This Role Matters
As the technical counterpart to our Customer Success Managers (CSMs), the Customer Success Engineer & Solution Architect will be the linchpin that turns technical excellence into customer delight. You will dive deep into existing deployments, uncover hidden value, and architect solutions that not only keep customers running smoothly but also unlock new revenue streams. In a world where IoT deployments are increasingly complex and competitive, your expertise will directly influence customer retention, expansion, and the overall growth trajectory of brighthush.
Key Responsibilities
- Partner with CSMs to drive strategic account success: Collaborate closely with Customer Success Managers to understand account goals, identify technical gaps, and co‑create roadmaps that align with business objectives.
- Own technical success and deployment optimization: Conduct thorough assessments of customer architectures, device fleets, and connectivity models to ensure optimal performance, reliability, and cost efficiency.
- Serve as a trusted technical advisor: Act as the go‑to expert for customer engineering and product teams, translating complex technical concepts into clear, actionable insights.
- Lead discovery, demos, and presentations: Design and deliver compelling technical demonstrations that showcase the value of brighthush’s platform, adapting in real time to customer needs.
- Identify and drive expansion opportunities: Spot upsell and cross‑sell possibilities, support renewal negotiations, and provide data‑driven recommendations that justify additional investment.
- Proactively recommend optimization and architectural improvements: Use your deep technical knowledge to suggest enhancements that reduce latency, improve security, and lower operational costs.
- Troubleshoot complex connectivity and system issues: Work with internal engineering, product, and support teams to resolve high‑impact incidents and prevent recurrence.
- Translate customer pain points into product enhancements: Capture feedback, prioritize feature requests, and collaborate with product management to shape the roadmap.
- Contribute to internal best practices: Develop reusable assets, playbooks, and documentation that scale the customer success function across the organization.
- Gather competitive insights: Monitor industry trends, competitor offerings, and market dynamics to inform product strategy and positioning.
Essential Qualifications
- Experience: Minimum 7 years in IoT, networking, cloud architecture, or cellular connectivity in customer‑facing roles.
- Technical foundation: Strong background in networking (routing, switching, firewalls), cloud services (AWS, Azure, GCP), and software development.
- Education: Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent practical experience.
- Travel: Willingness to travel as needed to support key accounts.
- Problem‑solving: Demonstrated ability to troubleshoot complex systems and deliver timely, effective solutions.
- IoT ecosystem expertise: Hands‑on experience with device, connectivity, and cloud integration.
- Hardware & software integration: Experience designing or integrating hardware modules and software components.
- Public cloud proficiency: Familiarity with AWS, Azure, or GCP services and deployment patterns.
- Cellular knowledge: Understanding of LTE, 5G, eSIM, and related hardware modules.
- API & integration skills: Experience with RESTful APIs, data pipelines, and distributed system integration.
- Solution architecture: Proven track record in designing end‑to‑end solutions for complex, multi‑vendor environments.
Preferred Qualifications
- Experience in solution architecture or technical consulting roles within large enterprises.
- Knowledge of edge computing platforms and real‑time analytics.
- Familiarity with regulatory standards in healthcare, energy, or logistics (e.g., HIPAA, ISO 27001).
- Experience with AI/ML tools for predictive maintenance or anomaly detection.
- Background in security architecture, including IoT device hardening and secure OTA updates.
Skills & Competencies
- Technical fluency & business acumen: Ability to translate architectural recommendations into measurable business outcomes.
- Multi‑tasking & prioritization: Manage multiple concurrent customer engagements without compromising quality.
- AI‑powered productivity: Comfortable using AI tools to enhance personal efficiency and customer engagement.
- Communication: Clear, concise explanation of complex technical concepts to both technical and non‑technical audiences.
- Interpersonal skills: Proven ability to collaborate across diverse, global teams.
- Curiosity & continuous learning: Passion for exploring new technologies and applying them to solve customer challenges.
- Presentation & storytelling: Excellent written, verbal, and presentation skills that inspire confidence.
Career Growth & Learning Opportunities
At brighthush, your growth is our priority. You’ll have access to:
- Mentorship from senior engineers and product leaders.
- Annual learning budget for certifications, conferences, and courses.
- Cross‑functional projects that expose you to product, sales, and engineering.
- Clear promotion paths based on performance, not tenure.
- Opportunities to lead internal initiatives, such as developing new playbooks or expanding the solution architecture framework.
Work Environment & Company Culture
brighthush thrives on a culture of innovation, collaboration, and inclusivity. Key highlights include:
- Remote‑first flexibility: Work from anywhere with a reliable internet connection.
- Flexible hours: Align your schedule with your peak productivity times.
- Global team: Collaborate with colleagues across time zones, cultures, and disciplines.
- Technology budget: Access to the latest tools, hardware, and software to deliver best‑in‑class solutions.
- Learning culture: Regular tech talks, hackathons, and knowledge‑sharing sessions.
- Impact: Your work directly influences customer success and company growth.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base salary commensurate with experience and market benchmarks.
- Performance‑based bonus structure tied to customer outcomes and company goals.
- Equity options to share in brighthush’s long‑term success.
- Comprehensive health, dental, and vision insurance.
- Retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and personal days.
- Wellness stipend and mental health resources.
- Relocation assistance for qualified candidates.
How to Apply
Ready to take the next step in your career and help shape the future of IoT connectivity? Apply now to join brighthush as our next Customer Success Engineer & Solution Architect.
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