About brighthush
brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores across North America, Europe, and Asia, we combine a passion for fashion, home décor, and consumer goods with a commitment to sustainability and community impact. Our culture is built on innovation, collaboration, and a relentless focus on the customer experience. At brighthush, every team member has the opportunity to grow, learn, and make a tangible difference in the lives of our shoppers.
Your Role
As a Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations. You’ll lead a team of Associates, ensuring that every customer interaction is warm, efficient, and memorable. Your leadership will drive sales, loyalty program enrollment, and store performance while maintaining a clean, organized, and safe retail environment. This role blends people management, operational excellence, and a passion for retail to create a seamless shopping experience.
Key Responsibilities
- Team Leadership & Development: Oversee a dynamic group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and coach team members on customer service best practices, product knowledge, and loyalty program promotion.
- Customer Experience Excellence: Lead by example, engaging with shoppers, resolving concerns promptly, and fostering a welcoming atmosphere. Champion the brand’s commitment to honesty, integrity, and confidentiality.
- Operational Oversight: Maintain store cleanliness, visual merchandising standards, and inventory accuracy. Ensure Associates execute tasks in line with the store plan and prioritize effectively during high‑traffic periods.
- Performance Management: Communicate clear expectations, provide constructive feedback, and recognize achievements. Collaborate with management on training needs and performance improvement plans.
- Loyalty & Promotion: Drive enrollment in credit and loyalty programs, educating customers on benefits and encouraging repeat visits.
- Compliance & Safety: Uphold all labor laws, company policies, and safety protocols. Participate in shrink reduction initiatives and maintain a safe environment for staff and shoppers.
- Reporting & Communication: Provide accurate updates to store management, share insights on customer trends, and contribute to continuous improvement discussions.
- Additional Duties: Perform any other tasks assigned by management to support store success.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual presentation.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Ability to adapt quickly to changing priorities and handle unexpected situations with poise.
- Proven ability to train and develop team members, fostering a collaborative and high‑performing environment.
- Flexible schedule availability, including nights, weekends, and holidays.
- Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
Preferred Qualifications
- Experience managing POS systems and coordinating register coverage.
- Background in loyalty program promotion and customer retention strategies.
- Knowledge of labor laws and compliance standards in a retail setting.
- Demonstrated success in achieving sales targets and reducing shrinkage.
- Proficiency in data analysis tools or retail software platforms.
Skills & Competencies
- Leadership: Inspiring and motivating a diverse team to exceed performance goals.
- Customer Focus: Anticipating shopper needs and delivering personalized service.
- Problem‑Solving: Quickly identifying issues and implementing effective solutions.
- Time Management: Balancing multiple tasks while maintaining high service standards.
- Communication: Clear, concise, and respectful interaction with staff and customers.
- Adaptability: Thriving in a fast‑paced, ever‑changing retail environment.
- Technology Proficiency: Comfortable using POS systems, inventory software, and basic data reporting tools.
Career Growth & Learning
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will have access to:
- Structured leadership development programs designed to elevate you to senior management roles.
- Cross‑functional training opportunities in merchandising, supply chain, and marketing.
- Mentorship from seasoned executives who share insights and career guidance.
- Regular performance reviews that align your growth with the company’s strategic objectives.
- Access to internal job boards and relocation assistance for those seeking new challenges across our global footprint.
Work Environment & Culture
brighthush fosters an inclusive, collaborative, and energetic workplace. Our values—innovation, integrity, and customer obsession—are reflected in every interaction. You’ll find:
- A supportive open‑door policy that encourages transparent communication.
- Team‑building events, volunteer opportunities, and community outreach programs.
- A culture that celebrates diversity and embraces different perspectives.
- Flexible scheduling options to support work‑life balance.
- Recognition programs that reward outstanding performance and creativity.
Compensation & Benefits
We offer a competitive hourly rate of $16.00 to $16.50, commensurate with experience and performance. In addition to base pay, you’ll enjoy a comprehensive benefits package, including:
- Employee discount on all brighthush merchandise.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match for eligible employees.
- Paid time off, holidays, and sick leave.
- Employee assistance program (EAP) for wellness and support.
- Childcare and cell phone discounts.
- Pet and legal insurance options.
- Credit union membership benefits.
- Referral bonuses for bringing talented friends into the brighthush family.
- Additional perks such as auto/home insurance discounts, scholarship programs, and adoption assistance.
Location & Hours
Position based at 265 South Broadway Unit 4, Salem, NH (USA). The role requires a flexible schedule, including nights, weekends, and holidays to meet store operational needs.
How to Apply
Ready to elevate your retail career and make a lasting impact? Join brighthush and help us create unforgettable shopping experiences for millions of customers worldwide. Click the link below to submit your application and take the first step toward an exciting future with us.
Apply for this job