The Divisional Fleet Manager serves as the primary Fleet business partner and
operational owner for an assigned Industry Group or business portfolio. The role
translates ABM’s enterprise Fleet strategy, policies, sourcing decisions, and
standards into consistent execution within the assigned portfolio. The position
works directly with Industry Group Presidents, their direct reports, and
regional Operations leaders, including Regional Vice Presidents, to anticipate
vehicle needs, manage fleet activity, resolve escalations, and deliver
portfolio-specific Fleet programs.
The Divisional Fleet Manager is accountable for the process and the answer, even
when a supplier owns the underlying problem. The role is expected to know the
status, identify constraints, drive the next action, and communicate directly
with Operations without functioning primarily as a pass-through to the fleet
management company or another supplier.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s
benefits, visit Employee Benefits | Staff & Management
Pay: $92,000.00 - $115,000.00/yr
The pay listed is the hourly range or the hourly rate for this position. A
specific offer will vary based on the applicant’s experience, skills, abilities,
geographic location, and alignment with market data.
RESPONSIBILITIES
1. Industry Group Fleet Partnership
Serve as the primary Fleet leader and first point of contact for the assigned
Industry Group or business portfolio, developing trusted relationships with
Industry Group executives, and regional, area, and branch leadership.
Participate in RVP, pod, and other operating calls as appropriate;
communicate Fleet status, risks, decisions, and recommendations, and
represent Fleet independently within established policies and delegated
authority.
Maintain a detailed understanding of the assigned portfolio’s operating
model, client commitments, vehicle applications, seasonality, geographic
requirements, and anticipated vehicle demand.
Establish a proactive operating rhythm with Operations leadership to
anticipate vehicle needs, review performance, address emerging risks, and
drive timely decisions rather than relying solely on incoming cases and
escalations.
2. Fleet Operations and Execution
Led fleet operations process transformation initiatives across multiple
locations, streamlining workflows, and to enhance operational efficiency.
Drive end-to-end fleet operations process transformation standardizing
maintenance, procurement, and compliance procedures to improve service levels
and cost performance across the division
Own end-to-end execution of vehicle acquisition activity for the assigned
portfolio, including demand validation, approval coordination, vehicle and
equipment specifications within established standards, ordering, upfitting,
assignment, delivery, onboarding, activation, and status communication.
Execute replacement, transfer, redeployment, disposal, offboarding, and
inventory-removal activity in accordance with enterprise lifecycle,
utilization, sourcing, and approval standards.
Review and approve maintenance and repair requests within delegated
authority; manage downtime, evaluate repair-versus-replace considerations,
and escalate decisions that exceed established financial, operational, or
policy thresholds.
Coordinate short-term rentals and other temporary mobility solutions when
required to protect operational continuity, while monitoring duration, cost,
and replacement or repair status to prevent unnecessary extensions.
Manage registration, title, fuel card, toll, branding, and vehicle-assignment
matters for the assigned portfolio, including business coordination,
exception resolution, and timely closure.
Supplier and Upfitter Coordination
Work directly with the fleet management company, dealers, OEMs, upfitters,
repair providers, rental suppliers, transport providers, and other partners
to move work for the assigned portfolio through completion.
Track vehicle production, shipment, upfit, delivery, maintenance, repair,
transport, and other supplier milestones; validate status information,
identify delays early, and establish corrective actions, accountable owners,
and completion dates.
Own day-to-day supplier follow-up and operational communication for the
assigned portfolio, ensuring that supplier responses are complete, accurate,
and translated into clear updates and next actions for Operations.
Provide enterprise supplier owners with documented performance feedback,
service failures, recurring issue patterns, and opportunities for
improvement.
Escalate material supplier-performance or commercial issues to Fleet
leadership with a clear fact base, business impact, actions taken, and
recommended resolution.
Operate within established contracts, pricing structures, sourcing
strategies, and delegated authority; refer proposed commercial, contractual,
or enterprise supplier changes to Fleet and Procurement leadership.
Fleet Programs and Initiatives
Lead execution of enterprise Fleet programs within the assigned portfolio,
including replacement waves, utilization remediation, maintenance compliance,
vehicle standardization, fuel controls, and Fleet policy adoption.
Use telematics data and other Fleet information to support utilization
decisions, maintenance and downtime management, lifecycle planning, fuel-cost
control, and identification of operational exceptions.
Evaluate Fleet program decisions using both Fleet data and the broader
economic and operational context of the assigned portfolio, recognizing that
contract outlook, client commitments, revenue considerations, service
requirements, business growth or contraction, and operational continuity may
not be fully reflected in Fleet systems.
Develop portfolio-specific implementation plans, stakeholder communications,
milestones, responsibilities, and follow-up routines to achieve enterprise
objectives.
Identify portfolio-specific operational, contractual, labor, customer, or
site-access constraints that may affect Fleet program execution, and
coordinate their resolution with Fleet leadership and the appropriate
cross-functional partners.
Lead assigned pilots, supplier implementations, process changes, and other
Fleet initiatives within the portfolio, driving actions and deliverables
through completion.
Coordinate the transition of implemented programs to the designated long-term
process owner when ongoing administration, compliance monitoring, or
enforcement resides elsewhere.
Performance, Accountability, and Issue Resolution
Maintain accurate and timely visibility into open orders, deliveries, upfits,
maintenance events, downtime, rentals, replacements, utilization exceptions,
compliance items, and escalations across the assigned portfolio.
Manage routine matters from intake through verified resolution, including
investigation, coordination, stakeholder follow-up, documentation, and
closure.
Use enterprise dashboards, reports, system data, and operational feedback to
identify emerging risks, aging items, performance gaps, and opportunities for
corrective action.
Intervene proactively when milestones are missed, commitments are unclear,
issues remain unresolved, or operational or financial exposure is increasing.
Provide concise, decision-oriented reporting to Fleet and Operations
leadership, with clear owners, due dates, business impacts, decisions
required, and next actions.
Escalate matters requiring policy interpretation, significant financial
authorization, enterprise supplier intervention, legal or labor review, or
executive leadership action, while retaining responsibility for coordination,
status communication, and follow-through until final resolution.
Governance and Enterprise Alignment
Execute portfolio responsibilities in accordance with ABM’s enterprise Fleet
policies, vehicle classifications, sourcing strategies, supplier agreements,
approval authorities, lifecycle rules, safety requirements, and financial
controls.
Follow established approval processes and elevate proposed exceptions to
Fleet leadership for review and direction.
Partner with centralized Fleet resources responsible for analytics,
reporting, systems, data governance, fuel oversight, selected compliance
programs, and enterprise supplier management, while remaining accountable for
applying those capabilities within the assigned portfolio.
Maintain accurate, complete, and timely portfolio data in ServiceNow, fleet
management company platforms, telematics systems, and other designated
systems of record.
Document recurring workflows, decision rules, exceptions, and
portfolio-specific operating requirements; recommend opportunities to
standardize, simplify, or strengthen enterprise processes.
Identify recurring portfolio issues or supplier-performance patterns that may
require changes to enterprise policy, standards, controls, sourcing
strategies, or service delivery.
Maintain audit readiness, support internal controls, reinforce policy
compliance, and drive consistent execution across the assigned portfolio.
Operate as an individual contributor, leading through influence,
subject-matter expertise, operational ownership, and cross-functional
coordination.
QUALIFICATIONS
Bachelor’s degree in business, supply chain, operations, finance, or a
related field; a master’s-level degree is preferred.
6 + years of progressively responsible Fleet management experience,
preferably within a large, multi-state, or geographically distributed
organization.
Demonstrated experience serving as a functional business partner to senior
executives, including Presidents, Senior Vice Presidents, Regional Vice
Presidents, or comparable business leaders, with responsibility for
developing recommendations, influencing decisions, resolving complex
operational issues, and translating enterprise strategy into business
execution.
Experience working directly with Executives and senior Operations or business
leaders and translating enterprise policies and standards into practical
field execution.
Demonstrated ability to evaluate Fleet decisions using operational
requirements, cost information, business economics, and available data.
Experience working with fleet management companies, OEMs, dealers, upfitters,
maintenance providers, rental suppliers, or other Fleet service providers
strongly preferred.
Certified Automotive Fleet Manager (CAFM) credential preferred.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility,
engineering, and infrastructure solutions. Every day, our over 100,000 team
members deliver essential services that make spaces cleaner, safer, and
efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate,
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