Description
BCA Financial Services is seeking an experienced Director of Application Services to lead the strategy, administration, modernization, and performance of our enterprise application environment. This leadership role is responsible for ensuring the reliability, integration, security, and continuous improvement of business-critical applications, automation platforms, and consumer-facing technologies that support operational excellence and business growth. The ideal candidate will bring strong leadership experience and a proven track record of managing enterprise applications within the Accounts Receivable Management (ARM), financial services, healthcare revenue cycle, or other highly regulated environments.
What We Offer
Competitive starting salary
Fully Remote
Medical, dental, vision, GAP, and life insurance
401(k) with company match
Paid time off and paid holidays
Company-provided equipment
What You'll Do
Leadership &
Strategy
Lead the Application Services function, aligning technology initiatives with business objectives and long-term strategy
Partner with the CIO and business leaders to drive modernization, innovation, and operational excellence
Manage application services staff, budgets, vendors, and strategic technology investments
Enterprise Applications &
Operations
Oversee administration, support, monitoring, and optimization of enterprise applications, automation platforms, and databases
Ensure high availability, performance, reliability, and effective incident management
Direct Tier III application support, batch processing, job scheduling, and production issue resolution
Automation &
Digital Transformation
Drive workflow automation initiatives leveraging orchestration tools, RPA, AI, and emerging technologies
Identify opportunities to improve efficiency, reduce manual effort, and enhance scalability
Establish performance metrics to measure business impact and operational improvements
Integrations &
Technology Modernization
Lead application modernization efforts, cloud adoption initiatives, and API-driven integration strategies
Oversee system integrations, data exchange, ETL processes, and middleware solutions
Evaluate and implement technologies that improve operational performance, customer experience, and business outcomes
Consumer &
Client Technology Solutions
Support digital engagement channels including consumer portals, online payments, SMS, email communications, and self-service technologies
Partner with stakeholders to enhance the customer experience through technology and process improvements
Support client implementations, application configuration, testing, and deployment activities
Governance, Security &
Compliance
Ensure applications comply with security, governance, regulatory, and risk management requirements
Maintain disaster recovery, business continuity, change management, and operational control processes
Partner with Infrastructure and Information Security teams to safeguard application environments
Requirements
Qualifications
Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field (or equivalent experience)
10+ years of experience supporting or managing enterprise business applications
5+ years of leadership experience managing application support, systems analysis, or technology teams
Minimum 5 years of hands-on experience with ActiveBatch, Caché, FACS ARM, or a comparable ARM platform
Proven success leading automation, digital transformation, application modernization, and process improvement initiatives
Strong experience with APIs, system integrations, ETL processes, workflow automation, and enterprise application architecture
Experience managing vendors, software licensing, technology budgets, and service agreements
Familiarity with cloud technologies, AI-enabled solutions, and regulated industry compliance requirements
Healthcare data exchange and EHR integration experience is a plus
Competency Requirements
Strategic Vision &
Execution
Coaching &
Mentoring
Change Leadership
Results Orientation
Innovation and Creativity
Leadership and Influence
Operation Expertise
Emotional Intelligence
Work-From-Home Requirements
Must reside in: AZ, FL, GA, MO, MS, NC, NE, OH, PA, SC, TN, TX, UT, or VA
Quiet, private workspace
High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
Wi-Fi and hotspots are not supported
Must meet tech requirements before training begins
BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
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