Digital Engagement Agent Overview
As a Digital Engagement Agent, you will engage with customers and prospective clients across multiple digital channels—text, email, Yelp, Facebook, and other platforms. You’ll respond to inquiries, address concerns, and create positive interactions, all while assisting the scheduling team with booking and rescheduling design consultations. This entry-level internship is a perfect opportunity to build your customer service, communication, and digital engagement skills, with the potential to grow into additional roles.
This internship is 100% remote.
What are the job duties of a Digital Engagement Agent?
Your responsibilities will include, but are not limited to:- Respond to Customer Inquiries: Monitor, respond to, and follow up on customer inquiries, messages, comments, and reviews across text and email platforms as well as social media platforms, ensuring timely, professional, and friendly interactions. Offer assistance via text, email, and messages, while accurately recording customer details in our system to ensure seamless service.
- Scheduling and Rescheduling: You will assist the Scheduling Team with scheduling and rescheduling design consultations through digital channels.
- Customer Support: Help resolve customer concerns directly or, when necessary, route them to the appropriate person or department for further assistance.
- Engagement: Proactively engage with customers by participating in conversations, sharing relevant content, and fostering positive relationships with our online community.
- Brand Representation: Maintain a consistent brand voice and tone in all interactions, ensuring that the company’s values and mission are reflected in each response.
- Feedback Reporting: Collect customer feedback and share insights with the team to help improve products, services, and overall customer experience.
- Collaboration: Work closely with the scheduling team to escalate issues, share customer insights, and align on messaging.
What will you gain?
- Customer Service Experience: Learn to manage inquiries, resolve issues, and maintain customer satisfaction.
- Technical Proficiency: Gain hands-on experience with CRM and scheduling platforms.
- Professional Development: Improve written communication, multitasking, and problem-solving skills.
- Remote Work Mastery: Build skills in self-management, accountability, and productivity in a fully remote environment.
- Resume-Building Experience: Add real-world digital engagement and customer service projects to your resume.
What is the length of time required for the program?
The program requires a minimum of 90 days, but you can stay for up to 180 days depending on your availability and eligibility.
What is the schedule like?
You’ll work a 37-40 hour week, across 5 shifts that vary each week.
- Weekdays:
- Earliest shift: 7:45 AM - 4:15 PM (Pacific Time)
- Latest shift: 10:45 AM - 7:15 PM (Pacific Time)
- Saturdays & Sundays: 8:45 AM - 5:15 PM (Pacific Time)
What requirements and skills are needed?
- High School Diploma or equivalent is required.
- A quiet, dedicated workspace at home is essential.
- A reliable, high-speed internet connection is necessary for the role.
- Must demonstrate punctuality and dependability in all tasks.
- Ability to quickly learn and navigate multiple software platforms (e.g., i360, Hatch, Five9, Slack).
- Must be available to work evenings and weekends as needed.
- Previous experience in customer service or sales is preferred.
- Strong verbal and written communication, with the ability to interact professionally with customers and team members.
- Exceptional attention to detail, particularly for data entry tasks.
- Ability to work efficiently and effectively under pressure in a fast-paced environment.
Are there any required physical abilities?
Ability to use a computer for a long period of time.
What is the work setting for this position?
100% remote.
High school diploma required; reliable internet, quiet workspace, punctuality, software-learning ability, communication, attention to detail, and availability for evenings and weekends.
Key Responsibilities
- responding inquiries
- scheduling consultations
- resolving concerns
Skills & Tools
i360, Hatch, Five9, Slack
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Internship, Temporary
- Workplace: Remote — United States
- Languages: English
About Shugarman's Bath
A home improvement company specializing in bath remodeling. — Industry: Construction