Appointment Coordinator Overview
In this 100% remote program, you’ll receive both introductory and ongoing sales training designed to build a strong foundation in sales and customer service—skills that are valuable across many industries and career paths.
In this role, you’ll gain hands-on experience managing high-volume outreach (200+ contacts per day), handling objections with confidence, turning prospects into customers, and closing sales. Just as importantly, you’ll develop strong communication skills and learn how to create a positive, professional experience for every customer.
The goal of this program is to give you practical, real-world sales experience while building skills that can support long-term growth in sales, customer service, and many other business roles.
What are the Appointment Coordinator job duties?
Your responsibilities will include, but are not limited to:- Answer incoming calls and handle customer inquiries promptly and professionally.
- Make outbound calls to follow up on leads, confirm sales appointments, and maintain customer engagement.
- Assist customers via phone, text, and email, and accurately record their information in our systems.
- Track and update customer information throughout the sales funnel to ensure accurate and effective management.
- Engage with prospects to turn them into satisfied, repeat customers.
What will you gain?
Workforce Experience: Build confidence and familiarity with a professional office environment.
Transferable skills: Improve your communication, time management, sales, and organizational skills.
Technical tools: Gain hands-on experience with platforms like Asana, Slack, Canva, and CRMs.
Professional development: Learn from department leaders throughout your internship.
Team culture exposure: Discover how strong values, collaboration, and clear processes drive success in the private sector.
Resume-boosting experience: Add real administrative projects and tools to your resume.
What is the length of time required for the program?
The program requires a minimum of 90 days, but you can stay for up to 180 days depending on your availability and eligibility.
What is the schedule like?
You’ll work a 37-40 hour week, across 5 shifts that vary each week.
Weekdays:
Earliest shift: 7:45 AM - 4:15 PM (Pacific Time)
Latest shift: 10:45 AM - 7:15 PM (Pacific Time)
Saturdays: 8:45 AM - 5:15 PM (Pacific Time)
Sundays: 8:45 AM - 5:15 PM (Pacific Time)
What are the requirements and what skills are needed?
- High School Diploma or equivalent is required.
- A quiet, dedicated workspace at home is essential.
- A reliable, high-speed internet connection is necessary for the role.
- Must be available to work evenings and weekends as needed.
- Must demonstrate punctuality and dependability in all tasks.
- Ability to quickly learn and navigate multiple software platforms (e.g., i360, Hatch, Five9, Slack).
- Strong verbal and written communication, with the ability to interact professionally with customers and team members.
- Exceptional attention to detail, particularly for data entry tasks.
- Ability to work efficiently and effectively under pressure in a fast-paced environment.
Are there any required physical abilities?
Ability to use a computer for a long period of time.What is the work setting for this position?
100% remote
High school diploma, quiet home workspace, reliable high-speed internet, evening and weekend availability, strong communication, attention to detail, software adaptability, and ability to work under pressure.
Key Responsibilities
- answering calls
- making outbound calls
- tracking customer information
Skills & Tools
Asana, Slack, Canva, CRM, i360, Hatch, Five9
Job Details
- Category: Sales
- Seniority: No Prior Experience Required
- Commitment: Internship, Temporary
- Workplace: Remote — United States
- Languages: English
About Shugarman's Bath
A home improvement company specializing in bath remodeling services. — Industry: Construction