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Salary: $97,000 base + $25,000 commission
Location: United States (preferred)
Working arrangement: Fully remote
Employment type: Full-time | Permanent
Start date: Flexible
About the opportunity
Via is partnering with a growing AI and developer technology company looking for a Customer Success Manager to manage relationships with commercial and enterprise customers.
You'll oversee a portfolio of approximately 40 accounts, helping customers adopt technical SaaS products, achieve measurable value and identify opportunities for growth.
This is an excellent opportunity for someone who enjoys combining customer relationships, data-driven decision-making and technical product knowledge.
What you'll be doing
Manage a portfolio of approximately 40 commercial and enterprise accounts
Build customer relationships and drive product adoption, engagement and retention
Monitor customer health, usage data and engagement to identify risks and opportunities
Lead customer training sessions and product workflow discussions
Develop account engagement strategies based on customer needs and priorities
Work with Account Executives on renewals, expansion and customer growth
Collaborate with digital Customer Success teams to improve automated engagement programmes
Identify opportunities to expand product adoption across customer teams
Develop repeatable processes and playbooks to improve customer outcomes
Share customer feedback with Sales, Product, Engineering and Support teams
What we're looking for
Customer-facing experience in Customer Success, Account Management, Technical Support, Solutions Consulting or a similar role
Previous experience working within a technical SaaS environment
Experience managing multiple customer accounts or a varied portfolio
Understanding of digital or scaled Customer Success processes
Ability to prioritise accounts based on customer health, engagement and business impact
Strong relationship-building and communication skills
Confidence learning technical products and explaining their value to customers
Commercial awareness, including customer retention, renewals and expansion opportunities
Analytical mindset and experience using customer data to guide decisions
Comfortable working independently within a fast-moving, remote business
Useful additional experience
Developer tools, infrastructure, observability or engineering software
AI-powered SaaS products or developer workflows
Customer onboarding and technical product training
Enterprise customer relationship management
Customer health scoring, product analytics or usage-based engagement
You don't need to be a software engineer, but an interest in developer technology and AI-assisted development is important.
Why apply?
$97,000 base salary
$122,000 total on-target earnings
Equity participation
Fully remote working
Competitive benefits package
Opportunity to work with AI and developer technology
Manage a diverse portfolio of commercial and enterprise customers
Help shape and improve a growing Customer Success function
If you have experience managing customer relationships within technical SaaS and enjoy driving adoption, retention and customer growth, we'd love to hear from you.