In a world of disruption and increasingly complex business challenges, our
professionals bring truth into focus with the Kroll Lens. Our sharp analytical
skills, paired with the latest technology, allow us to give our clients
clarity—not just answers—in all areas of business. We embrace diverse
backgrounds and global perspectives, and we cultivate diversity by respecting,
including, and valuing one another. As part of One team, One Kroll, you’ll
contribute to a supportive and collaborative work environment that empowers you
to excel.
Kroll’s Cyber Risk team works on over 2,000 cases a year, including some of the
most complex and highest profile matters in the world. With experts based around
the world, supported by ground-breaking technology, we help protect our client’s
data, people, operations and reputation with innovative assessments,
investigations and intelligence. We are the only company in the world with the
expertise and resources to deliver global, end-to-end cyber risk management,
supporting organizations through every step of their journey toward cyber
resilience. Our breach notification and identity theft teams have facilitated
the response for thousands of breaches across the world impacting over 500
million individuals. Our customized services include notification, call center,
and identity monitoring and restoration solutions.
Customer service positions available! Looking for a career opportunity in
customer service with a proven industry leader? Our Identity Theft and Breach
Notification “ITBN” practice is now hiring for full-time Call Center
Representative positions in our Nashville contact center.
Job Type: Full-time
Competitive Pay Starting at $15 per hour Plus differential for bilingual
agents! (Spanish, German, and French languages)
Experience:
Customer Service: 2 years (Preferred)
Call Center Experience: 1 year (Preferred)
Education:
High School Diploma (Required)
Bachelor's (Preferred)
Work Location:
Remote
The Call Center Representative’s primary focus is handling inbound phone calls
from consumers who are eligible for Kroll’s products and services as well as
phone calls from Kroll’s program administrators. They will provide web support
for online users and will also be responsible for Tier 1 customer service
support for breach members. This Customer Service Representative position will
be located in Nashville, TN and will report to the Consumer Services Supervisor.
At Kroll, your work will help deliver clarity to our clients’ most complex
governance, risk, and transparency challenges. Apply now to join One team, One
Kroll.
RESPONSIBILITIES:
Answer inbound phone calls and emails in a contact center environment.
Provide excellent customer service support.
Provide accurate information regarding Kroll’s products, services, and
product delivery systems.
Be professional and courteous with callers at all times.
Maintain confidential information in accordance with company procedures and
standards.
Possess the ability to quickly respond to client and consumer issues and
complete a high volume of tasks and assignments.
Work well within a team environment and independently
Must study for and pass the Fair Credit Reporting Act (FCRA) certification
exam. Study time, costs for exam and materials will be provided by Kroll.
Other administrative work as needed.
Perform all duties in accordance with company procedures and standards.
REQUIREMENTS:
Must be flexible, enthusiastic and possess good interpersonal skills.
Must be able to work 40 hours per week, more specifically the 10:30am – 7pm
shift, with flexibility to work additional hours if needed when high call
volume is anticipated
Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
Excellent interpersonal and communication skills (listening, verbal, written)
May be asked to be available for on-call after hours phone support as needed
by the business.
Sitting for long periods of time in close proximity to a computer screen is
required.
Excellent written and verbal communication skills that help represent diverse
communities
Experience working with diverse teams
About Kroll
Join the global leader in risk and financial advisory solutions—Kroll. With a
nearly century-long legacy, we blend trusted expertise with cutting-edge
technology to navigate and redefine industry complexities. As a part of One
Team, One Kroll, you'll contribute to a collaborative and empowering
environment, propelling your career to new heights. Ready to build, protect,
restore and maximize our clients’ value? Your journey begins with Kroll.
In order to be considered for a position, you must formally apply via
careers.kroll.com.
We are proud to be an equal opportunity employer and will consider all qualified
applicants regardless of gender, gender identity, race, religion, color,
nationality, ethnic origin, sexual orientation, marital status, veteran status,
age or disability.
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