We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can’t wait to get started!
Responsibilities
- Record customer interactions and follow up on their experience with our company
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Ensure customer account information is up-to-date
- Identify common customer issues and bring them to the attention of the team
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Qualifications
Life insurance license preferred but not required — must be willing to obtain one
Previous phone sales, telesales, call center, or customer service experience preferred
Confident and professional communicating with clients by phone
Comfortable making outbound calls and following up consistently
Self-motivated, coachable, competitive, and goal-oriented
Ability to handle rejection and maintain a positive attitude
Comfortable working in a commission-based sales environment
Reliable computer, high-speed internet, and quiet remote workspace
Willing to participate in training, coaching, and role-play
Strong follow-up, organization, and time-management skills
No financial misdealers or felonies
- Display strong communication skills, active listening skills, and personal skills
- Strong knowledge of customer interface and interaction
- High school diploma, G.E.D. or equivalent
Compensation
Up to $6,000 per month
About Pinnacle Financial Group
Pinnacle Financial Group represents one of the leading final expense providers in the United States. Our mission is to equip our professionals for success through mentorship, leadership development, and continuous support. We are committed to helping our team members grow both professionally and personally.
We also offer:
Comprehensive training and ongoing support.
Opportunities for career advancement and income growth.
If you’re looking for a stable, relationship-focused role with growth potential, we encourage you to apply today.
High school diploma or GED; life insurance license preferred but must be willing to obtain; previous phone sales or customer service experience preferred; reliable computer, high-speed internet, and quiet remote workspace; no financial misdealers or felonies.
Key Responsibilities
- recording customer interactions
- resolving complaints
- updating account information
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 72,000 – 72,000 / year
- Languages: English
About Pinnacle Financial Group
A final expense provider in the United States focused on mentorship, leadership development, and continuous support. — Industry: Finance