Join Koala Health and help make pet care simpler, smoother, and a little more joyful.
We’re a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents--beautifully packaged and right on time. Our mission is to create better healthcare experiences for pets, the people who love them, and the veterinarians who care for them.
As a Customer Experience Associate, you’ll be at the heart of that mission. You’ll be the friendly, reassuring voice customers count on, providing order updates, answering questions by chat, email, and phone, and sharing valuable feedback that helps us continually improve.
We’d love to meet you if you have:
- At least one year of experience in a medical or healthcare setting
- A strong customer service background
- A warm, empathetic, and genuinely customer-focused approach
- The ability to remain calm and thoughtful under pressure
- A proactive, solutions-oriented mindset and willingness to take ownership
- Confidence supporting customers across chat, email, and phone
- A desire to turn even challenging interactions into positive experiences
This is an exciting opportunity to join a mission-driven team reimagining pharmacy care for pets and their people.
Compensation: This role pays $18 per hour
Applicants must reside in the United States and be authorized to work without employer sponsorship.
Join Koala Health and help make pet care simpler, smoother, and a little more joyful.
We’re a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents--beautifully packaged and right on time. Our mission is to create better healthcare experiences for pets, the people who love them, and the veterinarians who care for them.
As a Customer Experience Associate, you’ll be at the heart of that mission. You’ll be the friendly, reassuring voice customers count on, providing order updates, answering questions by chat, email, and phone, and sharing valuable feedback that helps us continually improve.
We’d love to meet you if you have:
- At least one year of experience in a medical or healthcare setting
- A strong customer service background
- A warm, empathetic, and genuinely customer-focused approach
- The ability to remain calm and thoughtful under pressure
- A proactive, solutions-oriented mindset and willingness to take ownership
- Confidence supporting customers across chat, email, and phone
- A desire to turn even challenging interactions into positive experiences
This is an exciting opportunity to join a mission-driven team reimagining pharmacy care for pets and their people.
Compensation: This role pays $18 per hour
Applicants must reside in the United States and be authorized to work without employer sponsorship.
Koala Health is on a mission to simplify pet healthcare and create joyful experiences for pet owners and veterinarians alike. We’re a fast-growing veterinary pharmacy that delivers medications and health products directly to pet parents, beautifully packaged and right on time. We’re looking for passionate, customer-focused individuals to join our team! As a Customer Experience Associate, you’ll be the friendly voice and helpful hand behind every customer interaction. You’ll assist with order updates, manage questions across multiple channels (like chat, email, and phone), and help escalate feedback so we can continue improving. We believe every interaction is a chance to delight, and we’re looking for people who are calm under pressure, proactive problem-solvers, and genuinely care about delivering a great experience, even when customers are frustrated. Pay for this role is $18/hourly. This is a great opportunity to be part of a mission-driven team that’s reimagining what pharmacy care looks like for pets, and the humans who love them. Applicants must reside in the United States and be authorized to work without employer sponsorship.
Competitive hourly starting at $18/hour
What You Will Do:
What You Need:
Virtual Requirements:
Preferred / Nice To Have:
Why You'll Love Koala Health
Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
High school diploma, 2+ years customer service, 1+ year veterinary/healthcare experience, 6+ months using computers/web tools, reliable availability M–F 9:30–6 ET, strong communication and empathy.
Key Responsibilities
- assisting customers
- managing communication
- resolving issues
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 37,440 – 37,440 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Koalahealth
A veterinary pharmacy delivering medications and health products directly to pet parents while improving pet healthcare experiences. — Industry: Healthcare