Benefits Call Center Representative
Pay: $15/hour (training) → $16/hour (after training is complete) - please note
this rate may be below your state’s minimum wage. Consider this when applying.
Schedule: Monday-Friday | 9:00 AM - 5:30 PM EST
Location: Fully Remote
What You Get:
WEEKENDS OFF
Work from home
Paid training
Health benefits for you and your family, including medical, dental, and vision,
starting on day 1
Supportive team environment with growth opportunities
About the Role
As a Benefits Call Center Representative, you will support customers by
answering incoming calls and helping them understand their employee benefits.
Calls may include questions related to healthcare, retirement, and additional
employee perks.
You will manage a steady volume of calls while navigating multiple systems,
actively listening, and providing clear, accurate information. Your ability to
communicate effectively and deliver strong customer service will help create a
positive experience for every caller.
Requirements
We’re looking for team members who have a passion for customer service, natural
empathy, and the ability to provide effective solutions. To be successful in
this role, you should have:
Previous customer service and/or call center experience
Excellent verbal and written communication skills
Strong typing and keyboarding skills
Ability to multitask and navigate multiple systems
Strong problem-solving skills
High school diploma, GED, or college degree
Experience with healthcare or employer benefits (highly preferred)
Ability to successfully complete a paid training program
Must pass an internet speed test (download equal to or greater than
25, upload equal to or greater than 5, Ping ms equal to or less than
175)
Must have the ability to connect with an ethernet cable to a
modem/router
Key Duties
Answer incoming calls and assist customers with benefit-related inquiries
Provide clear explanations of healthcare, retirement, and other benefit
options
Navigate multiple systems while maintaining accuracy and efficiency
Maintain professionalism and empathy in all customer interactions
Meet performance, quality, and attendance standards
Follow all company policies and procedures
Due to varying state and local minimum wage laws, we are currently only able to
hire candidates residing in states where our compensation structure complies
with applicable wage regulations. As a result, we may be unable to consider
applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, included but not
limited to:
States: AK, CA, CT, HI, MA, IL, MT & NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland,
MD - Montgomery County, WA - Seattle, Washington, DC
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is $29,640-$37,050.
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].