About the Role:
The Account Director, Enterprise leads client relationships and plays a critical
role in retention and growth. This role is high-impact, client-facing, and
contributes directly to revenue through individual and pod quota ownership.
In this role, you will develop strategic campaigns, build and expand executive
relationships, develop expertise in Fetch’s offerings, and apply tools and
workflows to improve accuracy and efficiency across your pod. As an experienced
account professional, you’ll lead strategic conversations, shape account
progression, and coach others while expanding Fetch’s impact. You are expected
to leverage AI-enabled tools and workflows to drive efficiencies, improve data
accuracy, and enhance client engagement.
This is a full-time role that can be held from one of our US offices or remotely
in the United States.
Role Responsibilities:
Own individual revenue targets and contribute to pod revenue goals
Develop strategies to retain and grow top-tier partnerships, driving
strategic long-term partnerships and success
Lead executive-level client relationships as the primary point of contact,
facilitating strategic conversations, managing key touchpoints, and building
consultative trust through clear communication and consistent follow-through.
Strategize against deadlines and navigate evolving priorities, modeling
resilience for the broader team
Oversee client health by monitoring satisfaction, addressing risks early, and
surfacing opportunities to expand relationships
Ensure the successful execution of partner deliverables such as campaign
performance, one-off requests, and analytics requests.
Collaborate closely with your sales counterpart to identify optimization
opportunities, drive upsells, and expand Fetch’s share of partner budgets
using data and trend analysis.
Facilitate the onboarding of new clients and brands, campaign set up, and
coordination of materials, so partnerships launch smoothly and expectations
are met from the start. Utilize AI-enabled platforms to ensure precision and
efficiency.
Oversee inputs for campaign setup and programming, using standardized
workflows and templates to ensure accuracy and minimize errors
Partner with internal teams to track, organize, troubleshoot, and optimize
client performance, leveraging AI tools to proactively detect trends or
performance risks
Serve as a key internal leader in developing and mentoring new team members.
Support AI skill development and AI process adoption across the team
Ensure clients have access to timely reporting to guide budget allocation,
leveraging dashboards to improve transparency and decision-making.
Independently provide partners with access to the data and reporting needed
to optimize budget allocation and increase spend, using AI-generated
dashboards and insights to surface key opportunities
Translate data and performance trends into clear, actionable recommendations
for clients.
Independently deliver client presentations and reviews, including QBRs, using
AI to translate complex data into clear insights with visual narratives that
drive strategic action.
Oversee revenue actualizations and billing processes, ensuring financial
records are accurate and compliant
Utilize sales-enablement, AI, automation tools and demonstrate a growth
mindset toward adopting new technologies and workflows to increase efficiency
Play an active role in hiring and shaping Fetch’s partner manager team
culture and structure
Demonstrate Fetch's values with a growth mindset, especially toward new tools
and AI-assisted workflows
Minimum Requirements:
8+ years of experience in account management, partnerships, sales support, or
a related field
Direct industry experience in digital media, advertising, or consumer data
Experience driving revenue through renewals, upsells, and client growth
conversations
Strong organizational and execution skills with the ability to manage
multiple priorities
Expert in analyzing campaign data and presenting insights to clients or
internal stakeholders to drive business outcomes
Familiarity with AI tools (ex. ChatGPT, Gemini AI) or automation platforms
(ex. Zapier) and creating new AI-enabled processes
Strong communication and collaboration skills
Comfort working in dynamic or evolving environments
Bachelor’s degree or equivalent combination of education and experience
Preferred Requirements:
Direct client vertical experience
Experienced with CRM tools (ex. Salesforce)
Experience coaching and collaborating with implementation, analytics, or
other cross-functional teams
Compensation:
At Fetch, we offer competitive compensation packages including base, equity,
and benefits to the exceptional folks we hire. The base salary range for this
position is $110,700-$137,800. The on-target earnings range for this
position is $166,050-$206,625. Discover our benefits and how our employees
live rewarded at https://fetch.com/careers [https://fetch.com/careers].