Job Description:
• Manage the day-to-day back end of Blueprint, including user access, attributes, and permissions
• Monitor data feeds and integrations; identify, troubleshoot, and resolve system errors promptly
• Troubleshoot platform issues and escalate technical problems to the Senior Workforce Manager as needed
• Perform QA and UAT testing on the Blueprint staging site ahead of releases, bug fixes, and updates
• Review and approve or deny incoming class theme requests according to the music policy
• Perform manual integration checks between Blueprint and MBO
• Serve as first point of contact for Area Manager questions and issues related to Blueprint
• Own the Blueprint team inbox by triaging requests, responding to routine inquiries, and routing complex issues
• Support creation of release communications, training materials, and best practices for internal Blueprint users
• Support office hours sessions by preparing materials and facilitating Q&A
• Build relationships with the Area Manager team to understand scheduling pain points and surface feedback
• Monitor and enforce brand standards, deadlines, and compliance requirements across all studio locations
• Track recurring questions and inform SOP updates and training improvements
• Contribute to cross-functional workforce planning efforts and reporting across studio locations
Requirements:
• 1–3 years of experience in fitness, studio operations, coordinator, or administrative role
• Proficiency in G-Suite, particularly Google Sheets
• Full-time availability of 40 hours per week and ability to work remotely
• Experience with scheduling or workforce management systems preferred
• Familiarity with Mindbody Business platform preferred
• Experience in a high-growth or startup environment preferred
• Experience collaborating with cross-functional teams or supporting multi-location operations preferred
• Strong data management skills
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Excellent verbal and written communication skills
• Analytical mindset with strong problem-solving abilities
• Professional, reliable, and aligned with [solidcore]’s values and brand standards
• Entrepreneurial spirit and willingness to “roll up your sleeves”
• Collaborative approach and ability to build cross-functional relationships
• Passion for fitness, wellness, and the [solidcore] community
Benefits:
• Annual bonus eligibility based on performance
• Monthly cell phone stipend
• 401k with employer match
• Health, dental, and vision insurance
• Flexible PTO
• Free drop-in classes
• And MORE