About IKS Health
Founded in 2006, IKS Health enables providers to provide better, safe, and more
efficient care at scale. With over 17,000 employees, including over 1,500
physicians and technologists, IKS Health provides solutions for over 150,000
providers across some of the largest and most prestigious healthcare provider
groups in the country. Through our Provider Enablement Platform, IKS Health
provides a strategic blend of technology and expertise with the aim of restoring
joy and viability to the practice of medicine by giving providers the tools and
resources they need to focus on what matters most—the patient. We offer
clinical, financial, and administrative healthcare solutions for improved
operational efficiency, better patient outcomes, optimized productivity, and
revenue.
Job Type:
Full-time, Work from Home
Job Summary
The Patient Scheduler plays a vital role in front-end Revenue Cycle Management
(RCM) and patient access, serving as the direct point of contact for
White-Wilson Medical Center patients. This position is responsible for managing
inbound and outbound scheduling calls, registering patient demographic and
insurance information accurately, and optimizing provider schedule utilization.
By ensuring data integrity at the scheduling stage, the Patient Scheduler
ensures a seamless patient experience while reducing downstream billing errors
and claim denials.
Key Responsibilities
Handle high-volume inbound and outbound calls to schedule, reschedule, or
cancel patient appointments across multiple specialties.
Capture and verify complete, accurate patient demographic and insurance
details during the scheduling process.
Perform basic real-time insurance eligibility checks and inform patients of
copays, balances, or required referral/prior authorization needs prior to
their visit.
Adhere strictly to provider-specific scheduling templates, visit-type rules,
and clinical guidelines to ensure optimized clinical flow and capacity
utilization.
Place outbound reminder calls, follow up on missed appointments/no-shows, and
manage recall waitlists to keep provider calendars full.
Demonstrate strong customer service by resolving patient inquiries, handling
sensitive interactions with empathy, and escalating complex issues
appropriately.
Maintain strict compliance with HIPAA guidelines, patient privacy laws, and
IKS/White-Wilson operational standards.
Meet or exceed individual daily performance metrics related to call handle
time, schedule accuracy, quality assurance scores, and attendance.
Qualifications / Experience
High school diploma or equivalent required.
1+ years of experience in a healthcare contact center, medical scheduling, or
patient access role.
Familiarity with medical terminology, insurance types (Commercial, Medicare,
Medicaid), and basic RCM concepts.
Experience utilizing Electronic Health Record (EHR) and Practice Management
(PM) scheduling software.
Skills and Abilities
Customer-Centric Focus: Exceptional phone etiquette, active listening, and a
compassionate approach to patient care.
Attention to Detail: High accuracy in data entry for patient registration and
insurance capture.
Emotional Intelligence & Conflict Resolution: Ability to handle anxious or
frustrated patients with composure and professionalism.
Adaptability: Ability to navigate multiple software applications
simultaneously in a fast-paced environment.
Remote Efficiency: Strong self-management skills in a high-volume call center
setting (remote).
Compensation and Benefits: The base salary range for this position is $19 per
hour plus benefits after 3 months of employment (1 month of training counts
towards your start of employment). Pay is based on several factors, including
but not limited to current market conditions, location, education, work
experience, certifications, etc. IKS Health offers a competitive benefits
package, including healthcare and paid time off (all benefits are subject to
eligibility requirements for full-time employees). IKS Health is an equal
opportunity employer and does not discriminate based on race, national origin,
gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status.