Virtual Client Support Associate | Training Provided
Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay + Performance Bonuses
Start Your Remote Career With Training, Flexibility & Long-Term Growth
Looking for a work-from-home career but don't have industry experience? AO is expanding and seeking motivated, people-focused individuals ready to learn, grow, and build a rewarding career from home.
As a Remote Customer Service & Benefits Representative, you'll work virtually with individuals and families who are seeking information about available benefits. You'll answer questions, explain coverage options, assist with enrollment, and provide ongoing client support.
No previous insurance experience is required. We provide comprehensive training, licensing guidance, one-on-one mentorship, and ongoing professional development.
Why Consider This Opportunity?
✔ 100% Remote – Work From Home
✔ Beginner & Entry-Level Friendly
✔ No Previous Insurance Experience Required
✔ Qualified Leads Provided – No Cold Calling
✔ Flexible Scheduling
✔ Weekly Commission Pay + Performance Bonuses
✔ Full Training & Mentorship
✔ Leadership & Career Advancement Opportunities
What You'll Do
Your primary focus will be helping clients understand their available benefits and providing an exceptional customer experience.
Client Service & Support
Connect with clients through scheduled phone and Zoom appointments
Answer questions regarding available benefits and coverage
Listen to each client's needs and provide personalized guidance
Explain life, accident, and supplemental health insurance options
Help eligible clients complete applications and enrollment
Provide ongoing customer service following enrollment
Assist with policy reviews, beneficiary updates, and service requests
Relationship Building
Build trust through active listening and professional communication
Maintain consistent follow-up with clients
Develop long-term relationships with individuals and families
Deliver a friendly, professional, service-focused experience
Remote Organization
Manage appointments and follow-up activities
Maintain accurate digital client records
Use Zoom, email, and web-based systems
Follow company procedures and applicable state requirements
Collaborate with teammates in a supportive virtual environment
We'll Teach You What You Need to Know
You don't need an insurance background to get started.
Our training and development program includes:
Comprehensive virtual onboarding
Insurance licensing guidance
Benefits and product education
Customer service training
Virtual appointment and enrollment training
Weekly coaching and workshops
One-on-one mentorship
Communication and professional development
Leadership training for those interested in advancement
You bring the motivation and willingness to learn—we'll provide the training and support.
Why Join AO?
🏠 100% Work From Home
Eliminate the daily commute and build your career in a fully virtual environment.
You'll have access to online training, mentorship, team meetings, client-management systems, and digital tools designed for remote success.
⏰ Flexible Schedule
Create a schedule that supports your personal responsibilities and professional goals while maintaining the consistency needed to build your business.
📞 Qualified Leads Provided
Work with individuals who have requested information about available benefits.
No traditional cold calling and no purchasing leads.
Weekly Pay & Earning Opportunity
Compensation opportunities include:
Weekly commission-based pay
Performance bonuses
Uncapped earning potential
Renewal and residual income opportunities
Leadership compensation opportunities
Performance-based recognition and incentives
This is a commission-based independent contractor opportunity rather than an hourly or salaried customer service position. Individual earnings vary based on production and performance.
Benefits & Professional Support
Qualifying representatives may have access to:
Company-supported life insurance
Accidental death benefit coverage
Health insurance reimbursement program
Renewal and residual income opportunities
Union representation
Leadership development opportunities
Professional conferences and recognition events
Performance-based incentive travel
Long-term career advancement opportunities
Who We're Looking For
This opportunity may be a strong fit if you are:
Friendly and comfortable communicating with people
A strong listener
Positive and willing to learn
Self-motivated and dependable
Organized and able to manage your time
Comfortable working independently from home
Coachable and receptive to feedback
Comfortable learning new technology
Interested in personal and professional growth
Motivated by performance-based earning potential
Great for Career Changers & First-Time Insurance Professionals
Transferable experience may come from:
Customer Service | Retail | Hospitality | Healthcare | Education | Administrative Support | Banking | Call Centers | Military | Food Service | Client Relations | Sales
Previous industry experience is not required.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop with webcam and microphone
Maintain reliable high-speed internet
Have a quiet, professional workspace
Be comfortable communicating through Zoom
Be willing and able to obtain the required state Life & Health Insurance License
Licensing guidance and support are provided.
Grow Beyond an Entry-Level Position
For individuals interested in leadership, this position offers opportunities to develop beyond the initial role.
Potential progression may include:
Benefits Representative → Senior Representative → Mentor/Trainer → Team Leader → Management
Advancement is based on performance, consistency, development, and leadership—not seniority.
Virtual Interview Process
Qualified applicants will complete a brief career overview explaining the role, licensing requirements, compensation structure, training, and advancement opportunities.
Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.
Ready to Start a New Career From Home?
You don't need years of experience to build a successful career—you need the willingness to learn, communicate, stay consistent, and grow.
If you're ready for a beginner-friendly remote opportunity where you can help families, develop valuable professional skills, and create long-term earning and leadership potential, we encourage you to apply.
Apply today and take the first step toward your remote career with AO.
Start From Home. Learn the Business. Help Families. Build Your Future. 🚀
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.