Remote Customer Solutions Specialist | Entry Level
Company: AO – American Income Division
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience Level: Entry Level Welcome | Training & Mentorship Provided
Work From Home. Help Families. Build a Career That Matters.
Are you looking for a meaningful remote career where you can help families, build lasting relationships, and create opportunities for professional and financial growth?
AO is seeking motivated, people-focused professionals to join our expanding virtual team as Remote Family Benefits Consultants. In this role, you'll connect with individuals and families who have requested information about available benefits, help them understand their options, and provide professional support throughout the enrollment process.
This opportunity is ideal for individuals who enjoy working with people, value flexibility, and are motivated by a performance-based environment.
Whether you're starting a new career, returning to the workforce, or bringing experience from customer service, healthcare, hospitality, retail, education, or sales, we'll provide the training, mentorship, and ongoing support needed to help you succeed.
No previous insurance experience is required.
About AO
AO – American Income Division has a long history of serving working families and providing supplemental life, accident, and health insurance benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, our organization is focused on personalized client service, long-term relationships, professional development, and helping families better understand their financial protection options.
Our teams operate in a virtual environment, allowing representatives to serve clients remotely while receiving ongoing training, coaching, and leadership support.
What You'll Do
As a Remote Family Benefits Consultant, you'll serve as a trusted resource for clients seeking information about available benefits and coverage options.
Client Service & Benefits Education
Conduct scheduled virtual appointments through Zoom and phone
Connect with clients who have requested information about available benefits
Learn about each family's needs, priorities, and coverage questions
Explain supplemental life, accident, and health benefit options clearly
Answer questions and provide professional, personalized guidance
Assist clients with applications and enrollment documentation
Review existing coverage and discuss available options when appropriate
Provide ongoing customer service and follow-up support
Maintain accurate digital records and client documentation
Relationship Building
Strong client relationships are an important part of this position. You'll:
Build trust through professionalism, integrity, and consistent communication
Listen carefully to client needs and concerns
Deliver a positive experience before, during, and after enrollment
Follow up with clients who need additional assistance
Maintain long-term relationships through continued service
Help families make informed decisions regarding their available benefits
Qualified Client Opportunities – No Traditional Cold Calling
Rather than spending your day prospecting random consumers, representatives connect with individuals and families who have requested information regarding available benefits.
This allows you to focus on:
Scheduled client conversations
Benefits education
Relationship building
Enrollment assistance
Follow-up and ongoing client service
What We Offer
🏡 100% Remote Work
Build your career from home while remaining connected to clients, mentors, and teammates.
Work remotely within the United States
No daily commute
Virtual client appointments
Online meetings and training
Flexible scheduling opportunities
💰 Weekly Performance-Based Compensation
Compensation opportunities include:
Weekly commission-based pay
Performance bonuses
Recognition incentives
Leadership incentives
Residual and renewal income opportunities
Uncapped earning potential based on individual performance
This is a commission-based opportunity rather than an hourly or salaried position. Individual earnings vary based on activity, performance, and results.
Training & Mentorship
📚 No Insurance Experience Required
We provide structured training and ongoing development, including:
Virtual onboarding
Product and benefits education
Client service training
Enrollment systems training
Weekly coaching
One-on-one mentorship
Communication and presentation development
Leadership training
Ongoing professional development
Because representatives assist clients with insurance products, the appropriate state Life & Health Insurance License must be obtained before performing activities requiring a license.
Licensing guidance and training support are provided.
Career Growth & Leadership Opportunities
For motivated professionals interested in advancement, AO offers opportunities to develop skills in:
Client relationship management
Communication and presentation
Training and mentorship
Team development
Coaching
Leadership
Management and business development
Advancement is performance-based and depends on individual results, professional development, and business needs.
Benefits, Recognition & Professional Resources
Qualifying representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Residual income opportunities
Leadership development programs
Professional conferences and events
Performance recognition programs
Company-sponsored incentive travel
Virtual technology and business tools
Eligibility and qualification requirements may apply.
Who We're Looking For
Successful candidates typically demonstrate:
Strong verbal and written communication skills
Excellent interpersonal and relationship-building abilities
Genuine interest in helping individuals and families
Positive attitude and professional demeanor
Self-motivation and personal accountability
Strong organization and time-management skills
Ability to listen and identify client needs
Problem-solving and critical-thinking abilities
Comfort working independently from home
Confidence using Zoom and virtual communication technology
Coachability and willingness to learn
Professionalism, integrity, and strong follow-through
Helpful Experience – Not Required
Experience in any of the following areas may transfer well to this opportunity:
Customer Service
Client Relations
Member Services
Healthcare
Education
Hospitality
Retail
Sales
Administrative Support
Call Center Operations
Account Management
Leadership or Management
No previous insurance experience is necessary. We welcome motivated applicants from a variety of professional backgrounds.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients through Zoom and phone
Be willing to complete required training
Be willing and able to obtain a state Life & Health Insurance License
Interview Process
Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.
All interviews are conducted through Zoom, providing a convenient and accessible hiring process.
Ready to Help Families & Build Your Future?
If you're looking for a remote career where you can help working families, build meaningful relationships, develop professionally, and create long-term earning opportunities, we'd like to hear from you.
Apply today to be considered for our Remote Family Benefits Consultant opportunity with AO.
Help Families. Build Relationships. Grow Your Career. Create Your Future. 🚀
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.