Vice President of Operations
Location: Remote – United States
Employment Type: Full-Time
Department: Operations / Executive Leadership
Reports To: Chief Executive Officer / Chief Operating Officer
About the Role
We are seeking an experienced and results-oriented Vice President of Operations to lead the company’s operational strategy, execution, performance management, and organizational growth.
The Vice President of Operations will oversee day-to-day operations while developing scalable processes, improving operational efficiency, managing resources, and establishing performance standards that support the company’s strategic objectives.
This executive will work closely with Sales, Finance, Human Resources, Technology, Customer Service, Product, Supply Chain, and other functional leaders to improve coordination, operational performance, cost management, and customer outcomes.
Key Responsibilities
Operational Strategy & Performance
Develop and execute operational strategies aligned with company objectives.
Establish operating standards, performance expectations, and measurable business objectives.
Oversee day-to-day operations and ensure effective execution across relevant functions.
Monitor operational performance, identify gaps, and implement corrective actions.
Develop scalable operating models that support business growth.
Establish and maintain appropriate operational policies, procedures, and controls.
Provide executive leadership with regular updates on operational performance, risks, and opportunities.
Process Improvement & Scalability
Evaluate business processes and identify opportunities to improve efficiency, quality, cost, and service.
Lead initiatives to standardize and streamline operational workflows.
Establish continuous improvement programs using data and performance analysis.
Identify operational bottlenecks and develop practical solutions.
Improve coordination between departments and reduce unnecessary process complexity.
Build repeatable operating practices that can scale with organizational growth.
Cross-Functional Leadership
Partner with Sales, Finance, HR, Technology, Customer Service, Product, Supply Chain, and other departments.
Align operational priorities with company-wide strategic initiatives.
Establish clear ownership and accountability across operational functions.
Support cross-functional projects involving process improvement, systems, organizational changes, and business growth.
Facilitate effective communication between executive leadership and operational teams.
Financial & Resource Management
Develop and manage operational budgets in partnership with Finance.
Monitor operating expenses, resource utilization, and cost performance.
Identify opportunities to improve productivity and control operating costs.
Establish resource planning processes aligned with business requirements.
Evaluate operational investments and provide recommendations to executive leadership.
Balance service quality, operational efficiency, and financial performance.
Systems, Technology & Automation
Evaluate operational systems, technology platforms, and business tools.
Support implementation of systems that improve efficiency, visibility, reporting, and collaboration.
Identify opportunities for automation and process digitization.
Establish reliable operational reporting and performance dashboards.
Partner with Technology and business teams to improve data quality and system utilization.
Risk & Operational Continuity
Identify operational risks and establish appropriate mitigation strategies.
Develop processes that support business continuity and operational resilience.
Monitor significant operational issues and ensure timely resolution.
Establish appropriate controls, escalation processes, and accountability.
Support compliance with applicable company policies, contractual requirements, industry standards, and regulations.
Team Leadership & Development
Lead, mentor, and develop operational leaders and teams.
Establish organizational structures, responsibilities, and performance expectations.
Recruit and develop high-performing operational talent.
Establish performance management and professional development practices.
Build a culture of accountability, collaboration, operational discipline, and continuous improvement.
Develop succession and workforce plans to support organizational growth.
Qualifications
Bachelor’s degree in Business, Operations Management, Finance, Engineering, Supply Chain, or a related field.
12+ years of progressive operational leadership experience.
5+ years of experience leading teams, departments, or multiple operational functions at a senior level.
Demonstrated experience developing and executing operational strategies.
Strong understanding of process improvement, performance management, resource planning, and financial management.
Experience managing budgets, operational metrics, and organizational performance.
Strong analytical, strategic thinking, decision-making, and problem-solving skills.
Demonstrated success leading cross-functional initiatives.
Strong executive communication and presentation skills.
Experience with ERP, CRM, business intelligence, project management, or other operational systems.
Ability to manage multiple priorities effectively in a fully remote environment.
Preferred Qualifications
Experience in technology, SaaS, professional services, manufacturing, distribution, healthcare, financial services, retail, or another complex operating environment.
Experience leading operations across multiple locations, business units, products, or markets.
Experience with Lean, Six Sigma, Kaizen, or other process improvement methodologies.
Experience with business transformation, automation, or operational restructuring.
Experience managing distributed or remote teams.
MBA or advanced degree in a relevant discipline.
Executive Leadership Responsibilities The Vice President of Operations will serve as a key member of the executive leadership team and provide strategic direction for the company’s operational organization.
This leader will translate business objectives into practical operating plans, establish performance expectations, allocate resources, and ensure that operational initiatives remain aligned with broader company priorities.
The role will also contribute to strategic planning, organizational development, budgeting, technology initiatives, risk management, and long-term business growth.
What Success Looks Like
Success in this role will include:
Strong alignment between operational execution and company strategy.
Improved efficiency, productivity, and cost management.
Clearly defined operational processes and performance standards.
Reliable operational reporting and performance visibility.
Effective cross-functional coordination and accountability.
Scalable processes that support continued growth.
Improved customer and business outcomes.
Effective management of operational risks and resources.
A capable and accountable operational leadership team.
Work Environment
This is a fully remote position available to candidates located within the United States. The role requires regular collaboration with executive leadership, employees, customers, suppliers, and business partners through video conferencing, email, project management platforms, business systems, and other digital communication tools.
Compensation and Benefits The company offers a competitive compensation and benefits package based on experience, qualifications, location, and role responsibilities. Benefits may include medical, dental, and vision coverage, retirement plan options, paid time off, company holidays, performance-based incentives, and other employee programs.
How to Apply
Qualified candidates are encouraged to submit a current resume highlighting experience in operations leadership, process improvement, organizational management, financial planning, cross-functional leadership, performance management, and business transformation.