As the first dedicated leader of Trust & Safety, the full-time Senior Manager will define trust protocols, build and manage a Trust & Safety team, and develop systems to ensure a safe and reliable marketplace, all while working remotely.
Key responsibilities
Define trust standards and develop protocols for identifying and responding to trust-breaching incidents Transform policies into actionable playbooks and establish monitoring processes for trust-related incidents Lead the hiring and development of a Trust & Safety team focused on policy enforcement and dispute resolution Required qualifications 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation Proven track record of building and leading high-performing teams, particularly in dispute resolution and policy enforcement Hands-on experience in designing and scaling dispute resolution processes from inception Exceptional judgment and decision-making skills in high-stakes situations Completion of a 4-year accredited college program; advanced study preferred
Experience: 10 years required