Junction Test Kit Operations AssociateHealthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we're entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
If you're passionate about how technology can supercharge healthcare, you'll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we're working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We're already connecting millions and scaling fast.
Why We Need YouOur Test Kit Operations team ensures that Junction's at-home testing programs launch successfully and operate reliably at scale. Over the past year, test kit volume on our platform has grown 6x, and every program requires coordination across customers, laboratories, fulfillment partners, and internal teams to ensure test kits are delivered, samples are processed, and customers have a seamless testing experience.
As Junction grows, we're launching more testing programs, supporting more customers, and expanding our network of operational partners. We're looking for a Test Kit Operations Associate who can take ownership of the operational execution behind these programs.
Once a sale closes, you'll own the launch execution and implementation for every new customer. You're essential in setting our test kit customers up for long-term success.
This role is ideal for someone who enjoys owning complex workflows, bringing structure to moving pieces, and solving operational problems in a fast-growing healthcare environment. What You'll Be DoingOwn the operational execution of new customer test kit launches, ensuring milestones are tracked, dependencies are managed, and programs are ready for successful go-liveCoordinate directly with customers to manage launch activities, follow up on open items, and ensure operational requirements are completed on timePartner with laboratory providers, fulfillment partners, and internal teams to coordinate workflows and keep launches movingOwn post-launch monitoring of test kit programs, tracking operational performance and identifying opportunities or issues earlyMonitor key metrics across inventory availability, fulfillment accuracy, shipping timelines, sample processing, turnaround times, and customer experienceInvestigate operational issues, identify root causes, and work with laboratory and 3PL partners to drive resolutionMaintain operational dashboards, trackers, and reporting to provide visibility into program health and performanceIdentify recurring issues and help implement process improvementsBuild strong working relationships with customers, laboratory partners, and fulfillment providersDocument workflows, processes, and best practicesWhat We're Looking ForOperations experience: 3+ years in operations, healthcare operations, logistics, supply chain, customer operations, implementation, or similarOwnership mindset: drives things to the finish line without needing constant directionLaunch and project execution: coordinating launches, implementations, or operational programsProblem solving: digs into root causes and coordinates the right people to resolveCross-functional communication: comfortable with customers, labs, fulfillment, and internal teamsData-driven mindset: comfortable with spreadsheets, dashboards, and metricsProcess improvement: has improved workflows, documentation, or systems beforeHealthcare interest: healthcare/diagnostics/lab ops/at-home testing experience a plusNice To HaveExperience with labs, diagnostics, or healthcare operationsExperience supporting at-home testing or medical device programsExperience with 3PL providersExperience managing customer implementations or launchesFamiliarity with Looker, Tableau, or similarWhat Success Looks LikeLaunches happen smoothly because you own the details, milestones, and follow-throughPost-launch programs stay healthy because you monitor, flag risk, and drive resolutionCustomers, labs, and fulfillment partners trust you as a reliable operational ownerMetrics are visible and actionableRecurring issues decrease because you build better processJunction can support more programs because of the foundation you help createYour salary is dependent on your location and experience levelEquity (extended exercise post 2 years of employment)Company and team offsitesMonthly learning budget of $150 for personal development and productivity$100 monthly wellness budgetFlexible, remote-first working - including $1K for home office equipmentCoworking budget36 days paid time off (including bank holidays)Premium healthcare coverage4% monthly contribution to pension/401kYearly blood test on usEnhanced parental, foster, and adoption leaveImportant details before applying: We only hire folks physically based in GMT and EST timezones - more information hereWe do not sponsor visas right now given our stage