POSITION OVERVIEW
The Traumasoft Application Engineer is responsible for the implementation,
administration, support, integration, and ongoing optimization of the Traumasoft
platform and the Huly QA/QI system. The position serves as the company’s
internal subject-matter expert and technical lead for Traumasoft across CAD,
ePCR, billing, fleet, safety, human resources, scheduling, and inventory.
During implementation, the position works with Traumasoft, Information
Technology, operations, clinical leadership, and other stakeholders to configure
the platform, translate existing workflows, coordinate system testing and
go-live activities, and support user adoption across the company’s operating
divisions. Following implementation, the Traumasoft Application Engineer serves
as the primary internal owner of platform administration, technical support,
integrations, system governance, and continuous improvement.
KEY RESPONSIBILITIES
Lead the technical implementation and company-wide rollout of Traumasoft
across PatientCare EMS Solutions operating companies.
Serve as the internal Traumasoft subject-matter expert and primary technical
contact for the platform.
Partner with operational, clinical, billing, fleet, HR, scheduling, safety,
and inventory leaders to document workflows and translate business
requirements into effective system configurations.
Configure and implement Traumasoft modules across all approved functional
areas as operating companies transition from legacy systems.
Coordinate configuration reviews, system testing, user acceptance testing,
issue resolution, go-live readiness, and post-launch stabilization
activities.
Work with operational and training leaders to support communication, user
readiness, adoption, and the transition to new Traumasoft workflows.
Build, maintain, and troubleshoot integrations and data exchange between
Traumasoft, UKG, ProviderTrust, inventory systems, and other approved
platforms.
Coordinate with the appropriate stakeholders to align Huly QA/QI workflows
and data needs with the broader Traumasoft implementation.
Serve as the primary point of contact with the Traumasoft account and support
teams for configuration questions, technical issues, releases, and platform
changes.
Own ongoing Traumasoft administration, access, troubleshooting, enhancements,
testing, and optimization after go-live.
Maintain data integrity within Traumasoft as the system of record supporting
operations and downstream reporting.
Document workflows, configurations, integrations, decisions, and
administrative procedures to create sustainable internal system knowledge.
Provide technical guidance to the Applications Analyst supporting Traumasoft
in a junior capacity.
REQUIRED QUALIFICATIONS
Direct experience configuring, implementing, or administering Traumasoft in
an EMS environment.
Demonstrated experience leading or playing a significant technical role in a
large enterprise application implementation.
Strong understanding of EMS operational and clinical workflows and the
systems that support them.
Experience translating business workflows and requirements into application
configuration, rules, and technical solutions.
Strong database skills, including SQL and relational data concepts.
Experience building, configuring, or supporting system integrations and data
exchange, including APIs and flat-file interfaces.
Experience coordinating system testing, user acceptance testing, issue
tracking, and go-live support.
Working knowledge of HIPAA, data security, access controls, and the
responsible handling of healthcare information.
Strong project coordination, documentation, troubleshooting, and
communication skills.
Ability to work effectively with vendors, technical teams, and operational
leaders across multiple companies and functional areas.
Valid driver’s license and an acceptable driving record, with the ability to
travel to company locations as required.
PREFERRED QUALIFICATIONS
Experience supporting a multi-site or multi-company EMS organization.
Experience serving as the primary internal owner or subject-matter expert for
a business-critical enterprise application.
Experience supporting organizational change, training, or user adoption
during a major system implementation.
Experience with Huly or comparable healthcare QA/QI technology.
Working knowledge of Power BI or reporting against operational healthcare
data.
WORK ENVIRONMENT
This is a remote position with travel of up to 25% to PatientCare EMS Solutions
operating companies and corporate locations. Travel will support implementation
planning, workflow review, testing, training, and go-live activities. The role
requires regular collaboration with IT, operational, clinical, finance, and
other functional leaders across the organization, as well as schedule
flexibility during major implementation and go-live events.