Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond.
They are now looking to hire a Training Coordinator that will be responsible for client training queries and providing support with the online learning platform.
Job Responsibilities:
Training Coordination – General:
- Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients.
- Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB.
- Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB.
- Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients.
- Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process.
- Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance.
- Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey.
- Issue Training Certificates and monitor Competency Checklists in a timely manner.
- Maintain organized and accurate client communications and feedback records in Highrise.
Training Coordination – Booking & Travel Management:
- Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts.
- Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly.
- Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers.
- Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar.
- Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost-effective, and finalized at least one week prior to training.
- Confirm outbound training sessions with clients via phone one week before the scheduled date.
- Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval.
Education HUB Management:
- Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails.
- Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB.
- Monitor student messages and relay inquiries to the appropriate department promptly.
- Support the Global Education Innovator with Education HUB tasks as required.
Business Support:
- Deliver high standards of client support in line with the company's mission to "Make People Feel Wonderful."
- Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams.
- Actively contribute to team meetings and help improve internal protocols and processes.
General Office Administration:
- Maintain accurate and up-to-date client records in Highrise following every client interaction.
- Provide general product and service information to clients and redirect inquiries to the appropriate department.
- Uphold and role model company values daily — Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun.
- Perform additional reasonable tasks as required to support the smooth operation of the business.
Requirements
- Previous experience in training coordination or a related field.
- Strong understanding of online learning platforms and tools.
- Proficiency in using Zoom and other virtual meeting platforms.
- Experience in scheduling and booking flights and accommodation.
- Excellent organizational and time management skills to manage schedules, bookings, and client communications.
- Strong problem-solving abilities, particularly in troubleshooting technical issues on online platforms.
- Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams.
- Ability to communicate complex information clearly and concisely.
- Experience in providing high-quality client support, ideally in a training or educational context.
- Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation.
- Competence in general office administration tasks, including maintaining client records and managing communications.
- Proficiency in using CRM systems like Highrise.
- Relevant qualifications in training, education, or business administration are preferred but not mandatory.
- Strong alignment with the company’s values, including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial mindset, and having Fun.
- Ability to work autonomously and as part of a team in a fast-paced environment.
- Ability to manage multiple tasks simultaneously and adapt to changing priorities.
- Willingness to occasionally travel or adjust working hours to meet training schedules
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus
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