Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.
This role will require weekend and/or evening availability.
This is a remote position that must live in the United States, and solid HVAC knowledge is required.
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.
This role will require weekend and/or evening availability.
This is a remote position that must live in the United States, and solid HVAC knowledge is required.
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges. This role will require weekend and/or evening availability. This is a remote position that must live near the Scottsdale, AZ or Chicago, IL office.
What You'll Do:
-
Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
-
Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
-
Develop and coordinate client and internal initiatives and special projects
-
Serve as a technical and subject matter expert resource for the department and leadership
-
Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
-
Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
-
Provide support to Trade Representative as required
-
Foster a positive work environment and collaborate effectively with all stakeholders
-
Ensure confidentiality of internal and external data
-
Perform ad-hoc projects and other duties as assigned
-
Maintain CPD and awareness of trade / industry developments
-
Seek opportunities for continuous process improvement
You Should Have:
Professional Skills
-
Customer Service Skills - Proficient
-
Verbal Communication Skills - Proficient
-
Written Communication Skills - Proficient
-
Teamwork Skills - Proficient
-
Relationship Skills - Proficient
-
Negotiation Skills – Proficient
-
Problem-Solving Skills - Advanced
-
Prioritization Skills - Proficient
Role Specific Skills
-
Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
-
SME in a specific relevant trade
- HVAC field experience preferred
Qualifications
-
Bachelor’s Degree preferred
-
Relevant trade qualification
-
3 – 4 years of experience in relevant field or internal promotion from within Lessen
-
Experience working in an FM, retail, buildings environment
-
Demonstrable experience of solving complex trade related technical issues
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
3-4 years relevant field experience, HVAC knowledge, intermediate Microsoft Office skills, customer service and problem-solving skills, weekend/evening availability, must live in US.
Key Responsibilities
- managing client relationships
- reviewing vendor quotes
- resolving issues
Skills & Tools
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States or Arizona or Illinois
- Salary: USD 65,000 – 75,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
- Generous parental leave
About Lessen
A tech-enabled property service provider transforming commercial and residential real estate services. — Industry: Information Technology