About Sound
Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a
nationally respected, physician-led medical group practicing in 400+ hospitals
across 45 states. Our team of 4,000+ clinicians and 1,000+ business
professionals across the country is united by one mission: to build exceptional
clinical partnerships that unlock quality, affordable, dignified care for
everyone – no matter who they are or where they live. With physician-led
clinical teams and more than two decades of operational expertise, we’ve refined
what it takes to consistently deliver exceptional care in hospital medicine,
emergency medicine, critical care, anesthesia, and telemedicine.
About the Team
Sound Advisory Services provides high-quality concurrent and secondary case
reviews and advisory services to hospital partners nationwide. Our unique
approach includes both remote advisory services and the option for an onsite
medical director of advisory services.
About the Role
The Temporary Clinical Support Specialist (CSS) is responsible for providing
administrative and operational support for the remote physician advisors and are
the primary point of contact when issues arise.
Position Details
Full-time temporary role anticipated to last three months, with the potential
for extension based on business needs.
Rotating days, nights, weekends, and holidays between 7am-9pm ET required.
Essential Duties and Responsibilities
Administrative support to facilitate the completion of appeal letter requests
including, but not limited to, creating cases, preparing the medical record
for the appeal writer, confirming deadlines, printing and mailing final
letters, and calling payers to confirm outcomes
Maintaining access to all client EMRs and reviewing EMR training material to
become an expert in EMR navigation; preparing PDF extracts of key components
of the EMR needed for physician advisor case review
Scheduling peer-to-peer reviews between physician advisors and insurance
company medical directors
Resolving issues preventing physician advisors from completing cases such as
missing information, questions for case managers or hospital partner
physicians, EMR access issues, etc.
Monitoring and triaging case requests to ensure target case completion
deadlines are achieved
Assisting in coordinating onboarding and training for remote clinical
personnel and conducting physician training for EMR navigation
Coordinating conference calls between partner site IT and clinical personnel
Coordinating mentor calls for clinical personnel
Triaging calls during office hours and resolving client inquiries
Preparing PowerPoint presentations, Word documents, mail merge and Excel
spreadsheets as requested
Initial partner hospital administrative set up in Advisory Services workflow
system
General office work (faxing, mailings, draft letters, order supplies & forms)
Completing additional special projects as assigned
What we are looking for:
A successful candidate will have a demonstrated track record of a combination of
these values, knowledge, and experience:
Values
“Can-do” Attitude: Proactively seeks assignments, solutions and takes action
where and as needed
Coachable: Demonstrates a willingness to accept feedback from others and put
it into practice
Customer-focused: Puts customer (internal and external) needs first and makes
customers their top priority
Eager to Learn: Proactively seeks out information, embraces learning new
things and enjoys the learning process
Work Ethic: Dedication to getting the job done well and on time, regardless
of circumstances, a can-do attitude
Adaptability: Demonstrates flexibility and a willingness to change as
circumstances evolve and be coachable
Resourceful: Proactive willingness to utilize available information and tools
to figure things out, not afraid to ask questions when necessary
Committed: Demonstrates a dedication to the job, project, organization,
customer/clients, and co-workers
Team Player: Demonstrates the ability to pull people together into highly
effective teams along with ability to work in a highly matrixed organization
Knowledge, Skills, and Abilities
Excellent general office skills: computers, fax machines, printers, copiers,
conference call set-up, scanners, mobile phone/email device
Proficiency with Microsoft Office Suite, including advanced Outlook, Word,
Excel, Visio, Microsoft Project and PowerPoint skills
Education and Experience
High School degree or GED or equivalent experience
2 years general business administration experience in a professional settings
Pay Range
$23.00 - 26.50 per hour. Exact pay will be determined based on candidate
experience, geographical location, and size/complexity of the program being
supported.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is
committed to diversity, equity, and inclusion at the bedside and in our
workforce. Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, gender identity,
sexual orientation, age, marital status, veteran status, disability status, or
any other characteristic protected by federal, state, or local laws.
This job description reflects the present requirements of the position. As
duties and responsibilities change and develop, the job description will be
reviewed and subject to amendment.