ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles.
- The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
- If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
The Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers. The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.
WHERE YOUR CAREER IS A FORCE FOR GOOD
Key Responsibilities:
- Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
- Act as consultant to uncover customer training and Red Cross retail product needs.
- Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs.
- Handle credit card transactions and place training and retail product orders through Sales systems.
- Accurately document and update all cases with required call information in Salesforce.
- Upsell Red Cross Store retail products that complement class enrollment.
- Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines.
- Answer customer questions and address concerns about classes or products.
- Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.
The Telesales Specialist, RSG role offers a competitive hourly wage complemented by a commission-based incentive plan. Specialists are eligible to earn monthly commissions upon completion of assessed training period. Compensation is awarded at dollar $1 for all Net Training and Shipped Retail Revenue. Additional compensation, such as bonus kickers may become eligible during stated performance periods.
PAY INFORMATION:
- The target hourly rate is $16.15/hr.
- We do not offer an annual bonus for this role.
- Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed.
- Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
- We will review specific salary information at the time of phone screening based upon your location & experience.
- #LI-Remote
Additional Qualifications/Responsibilities
Education:
- High school diploma/GED certificate - higher education a plus.
Experience:
- Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
- Ability to effectively multi-task across multi-system platforms
- Strong Influence and negotiation skills are a plus
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
- Proven consumer sales skills; product sales experience a plus
- Ability to quickly assess customer needs or issues and examine relevant information for a solution
- Work requires professional written and verbal communication and interpersonal skills
- Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications
- Attention to detail
- Good organizational skills and work habits (Reliable and punctual)
- Skilled in time management and multi-tasking
- Ability to work in fast-paced and changing environment
- Strong sales and people skills (good listener and empathetic)
- Customer service, sales and/or influencing others