Job Description
Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership. Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture. To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
Required Skills
• Analytical Skills
• Assertive communication
• B1 or B2 for written communication
• Coaching and Development
• Communication Skills
• Customer Focus
• Customer centricity
• Domain expertise
• Empathy
• Escalation Management
• GDS
• Linguistic orientation
• Mentoring
• Microsoft Office
• Multitask Handling
• Problem Solving
• Process Understanding and Improvement
• Quality Assurance and Control
• Sales Skills
• Team Management
• Telecom Process Knowledge
• Typing skills 25 WPM with 90 Percent Accuracy Active Listening
• Computer basic knowledge
Job Info
• Job Identification 678565
• Posting Date 08/12/2026, 01:38 PM
• Locations India
• Lane of Recruitment Not Applicable