Job Description:
• Monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues
• Maintain and improve OXIO's network and provide technical support
• Keep performance of telecom network at optimum levels by ensuring network/application problems are detected and corrected
• Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces
• Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
• Technical support to NOC engineers to analyze and solve issues
• Develop training material related to signalling / troubleshooting / best practices
Requirements:
• 10+ years experience working in a telecom environment doing L3 support or similar roles
• Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
• Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
• Analysis of signalling traces using Wireshark
• SS7 signalling network troubleshooting
• Proficiency with Grafana, Prometheus, ElasticSearch
• Basic Python / Linux / Bash knowledge
• Ability to work on a 24/7 on-call rotating roster
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Proficient English written and spoken
Benefits:
• OXIO is committed to fostering a diverse, equitable, and inclusive workplace
• We believe that diversity in all its forms drives innovation and creativity