About the position
Software Resources, Inc. has an immediate, long term contract job opportunity for a Telecom Engineer/Architect with a major corporation in Orlando, FL. This role involves supporting an on-premise phone system connected to 15,000 phones across 300 buildings, utilizing a mix of VOIP, Digital, and Analog technologies with 4 core PBXs. The position requires troubleshooting, upgrading, and integrating servers, providing next-level support to other team members, and offering expertise equivalent to Avaya Tier 3 support. While some on-site work is necessary, a significant portion can be performed remotely.
Responsibilities
• Troubleshooting, upgrading, and integrating servers.
• Providing next-level support to other team members.
• Installing, troubleshooting, and supporting on-premise Avaya Aura servers.
Requirements
• Experience equivalent to Avaya Tier 3 support.
• Installing, troubleshooting, and supporting on-premise Avaya Aura servers.
• Avaya OneX
• Avaya G650 and G450 gateways
• Avaya System Manager
• Avaya Session Manager
• Avaya Session Border Controller
• Avaya Control Manager
• Avaya Communication Manager 8.0
• Avaya Aura Messaging
• Avaya Aura Application Enablement Services
• Avaya Call Management System
• Avaya Aura Conferencing
• Avaya Contact Recorder
• Avaya Contact Analyzer
• Avaya Workforce Optimization (WFO)
• Virtual Hold Technology
• RedSky (E911)
Benefits
• medical coverage
• dental coverage
• vision coverage
• 401(k) with company match
• short-term disability
• life insurance with AD&D