Company Description
LIVE TELCO is a telecom provider specialized in connecting enterprises and telecom operators around the world, especially in Middle East & Africa. We provide wholesale capacity below market prices by engaging in complex multi swaps and balance of trade. We help enterprises connecting rapidly in difficult locations.
We also work with Tier 1 operators for large and complex projects and lead complex sales engagements with customers by locking down a scope, a business case, and a transformation strategy until deal closure.
Role Description
This is a full-time remote role for a Telecom Technical Manager with a strong technical and commercial background taking END to END responsibility for :
• Pre-sales activities
• Post Sales activities
• Internal systems setup
• Onboard Telecom operators / vendors
Pre-Sales
• Understand the customer challenges and create a requirement
• Convert this requirement into a conceptual technical solution
• Start preparing the technical proposal in partnership with partners, vendors and customer
• Produce the BOQ, Technical engagement, Operational and customer support
• Define KPIs, SLAs, Pricing model, deployment plan, migration plan, operational plan and support plan
• Negotiate directly with the client and supplier the terms and support until deal closure
• Produce marketing collaterals that can be reused
• PM deployment
Post Sales
• Define the post sales engagement model, mainly SLAs, NOC model, interventional models and remain close to the client for any operational issues
Internal Systems setup
• Implement an open source OSS/BSS -NMS that will allow us to monitor and manage links (MPLS / Internet / VSAT), with reports given to the customer
• Create a portal that will allow customer to access their metrics and other information (Invoices / CRM)
Onboard Telecom Operators / Vendors
• Find new operators globally, negotiate last mile price
• Review contractual, commercial and technical documentation and give feedback
• Agree on a NOC to NOC arrangement and potentially an NNI
• Agree on SLAs that will be then standardized across our offering
• Onboard on the NMS the new supplier
Qualifications
• Telecom Engineer
• Strong Telecom Technical expertise and experience with large Telecom operators
• Strong technical skills : VSAT / MPLS / DIA / SD-WAN / HUB-REMOTE solutions / HYBRID networks / SIP / OPERATOR CONNECT / LORA-WAN / IoT / Cyber Security
• Experience with NMS and supplier onboarding
• Knowledge of the main vendors : CISCO / FORTINET / VELO CLOUD / TEAMS / etc.
• Experience in creating network designs, topologies,
• knowledge with great Sales and Marketing acumen
• Strong analytical skills, particularly in data analysis, to generate insights and develop templates and marketing campaigns
• Experience in providing management consulting and deliver high quality documents
• Excellent communication skills across different mediums, including face-to-face communication, presentations, and written reports
• Understanding of finance and financial analysis to support business cases and deal structuring
• Ability to work collaboratively with cross-functional teams and across different levels in an organization
• Experience in the telecom or technology industry is required
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Experience: 5 years required