Merchant Services – Tech Support 2 years (mandatory requirement)
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.
Responsibilities:
- ANSWERING A LARGE NUMBER OF INCOMING TROUBLESHOOTING CALLS
- SOLVING TECHNICAL ISSUES
- FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY
- MAKE ACCURATE DECISIONS
- PROVIDE ACCURATE INFORMATION
Requirements:
- WORKS WELL IN A TEAM ENVIRONMENT
- ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM SOLVE
- GREAT COMPUTER SKILLS
- EXCELLENT ATTENTION TO DETAIL
- ABILITY TO LEARN FAST
- MULTITASKING
- STRONG VERBAL COMMUNICATION SKILLS
Required Experience:
- SALESFORCE
- CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS
- TECH SUPPORT
- MERCHANT SERVICES INDUSTRY experience is a must
Job Type: Full-time
Salary: $15.00 – $20.00 per hour
Apply today!!!
2+ years mandatory tech support experience; merchant services industry experience required; Salesforce, credit card processing equipment and POS systems; strong computer, communication, and problem-solving skills.
Key Responsibilities
- answering troubleshooting calls
- solving technical issues
- following up with clients
Skills & Tools
Salesforce, POS systems
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 31,200 – 41,600 / year
- Languages: English
About Slice Merchant Services
A national credit card processing company offering innovative payment solutions and consultative equipment guidance. — Industry: Finance