Company Description Aancall LLC is a reliable and innovative provider of VoIP-hosted PBX services, supporting organizations from startups to large enterprises. The company focuses on delivering cutting-edge communication technology that keeps clients connected and operating efficiently.
Aancall LLC designs solutions that help businesses streamline their voice infrastructure and improve responsiveness. Team members contribute to a modern, technology-driven environment where customer uptime and service quality are core priorities.
Role Description The Technical Support Engineer is a full-time remote role responsible for providing technical assistance to customers using Aancall LLC’s VoIP-hosted PBX solutions. Daily tasks include diagnosing and resolving technical issues, guiding customers through configuration and setup, and managing support tickets from initial inquiry to resolution.
The role involves monitoring system performance, escalating complex problems to senior engineers, and documenting solutions and best practices.
The Technical Support
Engineer will collaborate with product and engineering teams to report recurring issues and contribute to service improvements, while maintaining clear, professional communication with customers.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills, with experience resolving software, network, or VoIP-related issues.
Candidates should possess solid Customer Support and Customer Service skills, including clear communication and a customer-focused approach.
Candidates should possess strong Analytical Skills to diagnose complex problems, interpret logs, and identify root causes.
Relevant experience with VoIP technologies, PBX systems, SIP protocols, and basic networking (TCP/IP, firewalls, routers) is beneficial.
Ability to work independently in a remote environment, manage multiple tickets, and prioritize tasks effectively.
Experience with ticketing systems, remote diagnostics tools, and documentation of technical procedures is preferred.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Strong written and spoken English communication skills and an interest in continuous learning of new communication technologies.