Technical Services Lead

Role overview Title: Technical Services Lead Department: Research & Development Reports to: VP, Research & Development Experience: 3–6 years in food product development or technical services Location: Remote, US-based, with regular travel to co-manufacturers The Technical Services Lead makes sure everything is in place to make Khloud Foods' products correctly and consistently. Once R&D approves a formula, this person turns it into accurate specs, batch sheets, Nutrition Facts panels, and system records. They also run the materials, samples, shelf-life, and supplier work that keeps projects moving. Technical Services owns the documentation, data, and logistics that R&D depends on for decision-making, and works daily with R&D, Quality, Regulatory, Procurement, co-manufacturers, and suppliers. Key responsibilities Specifications and formula documentation Manage product specification updates for finished goods, ingredients, and packaging, and keep the spec system current as formulas, suppliers, or claims change. Build and maintain batch sheets from approved formulas for pilot runs, plant trials, and production, scaled to each co-manufacturer's batch size and equipment. Set up products and Nutrition Facts panels in nutrition labeling software: compile nutrient data, run calculations, and route panels through Quality and Regulatory review. Set up new ingredients: collect spec sheets, allergen and nutrition data, certifications, and supplier documents, and enter them in the spec and nutrition systems and in our Monday and SharePoint trackers. Handle document requests from customers, retailers, and internal teams, such as specs, allergen statements, and certifications. Create and maintain FAQ documents that answer common product, ingredient, and process questions. Materials and samples Manage material requests for bench, pilot, and plant work so ingredients and packaging arrive before trial dates. Handle sample requests from suppliers and for internal teams and retailers, and track them through delivery. Support materials readiness ahead of trial runs, including supplier document requests and communication with co-manufacturers. Coordinate trial sample logistics: pull, label, ship, and track samples from plant trials internal stakeholders, outside alebls. Shelf-life program Run shelf-life studies: build pull schedules, hold weekly tastings, manage sample storage and retained samples, and log every timepoint. Analyze shelf-life data and support shelf life recommendations Consumer testing support Coordinate logistics for consumer tests, including sample preparation, shipping, and questionnaire setup. Vendor and supplier management Manage vendor relationships for ingredients, outside labs, and service providers, including document requests, issue resolution, and performance follow-up. Project-manage external supplier work outside our primary co-manufacturer, such as custom ingredient development and supplier-led trials, by setting timelines, tracking deliverables, and reporting status to R&D leadership. Partner with Director of Commercialization to inform R&D project timelines This is an individual contributor role with no direct reports. Qualifications Required Bachelor's degree in Food Science, Nutrition, Chemistry, or a related field. 3–6 years in food R&D, technical services, product documentation, or commercialization support in CPG. Hands-on experience writing and maintaining specifications Experience building Nutrition Facts panels with nutrition software such as Genesis or Food Label Maker, and working knowledge of FDA labeling rules. Experience building batch sheets and scaling formulas to production batch sizes. Experience setting up new ingredients and collecting supplier documentation (specs, allergen statements, certifications). Experience organizing shelf-life studies and analyzing the data in Excel Strong project management skills for tracking several supplier projects, sample requests, and material orders at once. Working knowledge of food safety and quality systems: HACCP, GMPs, SQF or BRC, allergen control. Preferred Experience with popcorn, baked or fried snacks. Experience with high protein or better for you products. Experience building technical project management processes in a emerging, high-growth company Experience in supplier quality documentation management Competencies and Working Conditions Core competencies Accuracy: specs, panels, and batch sheets are right the first time, because errors reach labels and plants. Organization: keeps samples, materials, shelf-life pulls, and documents tracked and on schedule. Follow-through: chases suppliers and vendors until requests are closed. Data skills: turns shelf-life and ingredient data into clear summaries R&D can act on. Service mindset: makes R&D, Quality, and co-manufacturers faster by removing technical friction. Working conditions Remote work, with occasional visits to pilot plants and production facilities, including exposure to allergens and PPE requirements. Travel of about 10-20% for internal meetings, trial support, and supplier visits.